- Resolve customer inquiries and exceed store expectations.
- Supervise transactions at the cash register to ensure accuracy and efficiency.
- Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
- Establish sales objectives and provide feedback to the relevant sales personnel.
- Communicate the sale objectives to the team.
- Promote and support sales activities.
- Identify, analyse and propose any area of sales development.
- Control billings and stock losses within budgets to maximise profits.
- Understand the KPIsof the store and take measures to improve them.
- Maintain the organisation of the store and the visuals according to the image of the company.
- Ensure that the store and warehouse are in order.
- Motivate the team to achieve results.
- Resolve conflicts with team members in an efficient manner.
- Identify training needs and supervise staff training.
- Conduct information sessions and staff meetings.
- Comply with the company's clothing policy.
- Develop and maintain good working relationships with all colleagues.
- Guarantee that the store operates in accordance with current health and safety regulations.
- Open and close the store when necessary.
- Administrative management.
- Experience in the sector for a minimum 2 years.
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Keyholder 24h - United Kingdom - Hackett Ltd
Description
You involve yourself in everything you do, you take care of every tiny detail. If this sounds like you we are waiting to hear from you . We are splendid at creating teams and helping them develop in a distinguished way.
We wake up the British spirit with everything we do and we count on you to continue growing and improving .
We create an experience, smile You have found Hackett.
Your mission:
Support the Store Manager to maximise sales and profitability of the store through motivating the team to provide effective customer service.
What will your objectives be?
Image of the store
Team / People Management
Professional behavior
Store management
Requirements
Required experience:
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