- Monitoring and optimizing personal stock levels of staff
- To ensure that all reporting tasks including compiling statistics and presentations are met
- Resource planning and monitoring productivity of employees
- Coaching employees to understand and follow given service processes and procedures
- Escalate issues in connection with customer complaints exceeding deadlines and other critical occurrences.
- Communicate and cooperate with the Service Management T-EU, with other department, with manfacturers and suppliers.
- Participate in meetings, conferences, workshops and trainings
- Perform, delegate and monitor the execution of service orders of any kind according to their criteria, shortest response time, minimum travel costs and set priorities.
- Support sales representatives and their sales efforts
- Create and support quotations for all types of service activities and provide inputs and assistance to Sales for their Sales proposals.
- Create and implement plans to resolve customer dissatisfaction issues
- Visit key customers in territory to ensure strong working relationships
- Support and perform quality assurance related activities.
- Accept and/or initiate supporting task in other geographical area as well as abroad
- Escalation of challenging service situations and customer dissatisfaction
- Ensuring compliane to Company values, code of conduct and compliance of business processes.
- Positive engagement with other territories, the regional sales and service team, marketing and product management.
- Embodies Tecan's values of Ambition Highest Standards and Trust.
- Handle correspondence and other administrative tasks in connection with the position
- Accept other tasks as directed.
- Life Science domain knowledge
- Ability to recognize and solve potential problem areas demonstrating business safety and integrity
- Ability to communicate and understand the needs of the internal and external clients
- Ability to work well under pressure
- Willingness to travel
- Procure all relevant information required to perform all prescribed duties
- Direct and instruct all assigned service employees.
- The chance to make it count and to have an inpact on the world of tomorrow
- Working in an international and diverse environment
- The chance to grow your career within the company
- Feel empowered by our strong and unique company culture
- Comprehensive compensation and benefits package
- Wide range of training courses
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Service Team Leader - Theale, United Kingdom - Tecan
2 weeks ago
Description
What you will do
/ Responsibilities will include:As a UK Service Team Leader you will have a varied & dynamic role, responsible for managing a team of approximately 10 service engineers.
Your key tasks and activities will include:
What you bring along:
What makes working at Tecan unique
Join Tecan, a great place to work Read about our recent certification from Great Place to Work.
