- Provide onsite IT support at client sites
- Build and configure client hardware and software to be used at client sites
- Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites
- Correctly log and update tickets with the required information relating to support requests
- Manage ticket priority, category, and client updates for tickets in related work queues
- Manage own ticket queue and work schedule in an efficient manner
- Manage, monitor, and maintain server and workstation monitoring platform daily
- Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
- Raise hardware failures as critical P1 priority and raise outages as critical P1 priority
- Assist on Project work and Projects run from the Service Desk
- Highlight and complete proactive maintenance for support clients
- Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
- Ensure that time is logged correctly against tickets and is updated accurately and promptly
- Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner
- Provide pre-sales support to clients and highlight sales opportunities to Account Manager
- To be a member of the out of hours on call team on a rota basisEssential Skills
- Good knowledge of MS products, Office 365 & SharePoint
- Good knowledge of firewall technologies & networking concepts
- Good working knowledge of IT hardware - Servers, Firewalls, switches, routers, PCs, mobile devices
- Excellent attention to detail, sound problem-solving skills and analytical thinking
- Proven experience working in an IT support environment covering several different technical areas
- English Language (written and verbal) to a GCSE level or equivalent
- Able to demonstrate good communication skills, written, over the phone and face to face
- Good customer service skills and experience in providing customer service
- At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
- Full driving licenceIf you are interested in the role and wish to discuss your CV and find out more about the client, then please apply directly to this advert or email .
-
IT Support Engineer Remote
2 days ago
Excelerate Gloucestershire, United KingdomRole: Onsite Support Engineer Role Type: Permanent · The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT · support at our client sites. implementing projects delivered by our company. · Provide onsite IT support at client sites · • Build and c ...
-
Remote DevOps Engineer
1 week ago
Concept Cheltenham, Gloucestershire, United KingdomAWS DevOps Engineer · Hybrid · I have partnered with an established IT company with nearly 30 years of industry experience, trusted by global brands. Partnerships include industry leaders like Microsoft, AWS, and Oracle. This business is one of the fastest growing companies in ...
-
remote (senior) cloud engineer
3 days ago
Yolk Recruitment Ltd Cheltenham, Gloucestershire, United KingdomYolk Recruitment Ltd are working with one of the world's leading defence contractors for the recruitment of a security cleared Senior Cloud Engineer to join their offices in central Cheltenham · Senior Cloud Engineer - Permanent - Salary up to £75,000pa - Cheltenham - DV Clearan ...
-
Remote Technical Support Engineer
2 weeks ago
Amber Resourcing Cheltenham, Gloucestershire, United KingdomTitle: 2nd Line Support EngineerLocation: CheltenhamSalary: Up to £35,000 Gross per annum + Company wide benefitsAre you a support engineer looking to join a tightly knit team?What about an opportunity to further develop your technical support skills?With a passion for Atlassian ...
-
Remote Senior DevOps Engineer AWS
25 minutes ago
Jefferson Frank Cheltenham, Gloucestershire, United KingdomSenior DevOps Engineer - Cheltenham - £90,000 (Plus Bonus, Self Development Fridays) · Join a dynamic team at our award-winning AWS Premier Partner, also recognized as a Microsoft Gold Partner. They're leading cloud migration specialists, seeking talented DevOps Engineers like yo ...
-
Remote Senior AWS DevOps Engineer
2 weeks ago
Jefferson Frank Cheltenham, Gloucestershire, United KingdomSenior AWS Engineer - Up to £95k + Bonus 4 days per week in Cheltenham · Work alongside the brightest minds in the AWS Ecosystem? · They work within the Defense and Security sector working on bleeding edge projects alongside some of the most talented individuals (at AWS ProServe ...
-
Remote Senior AWS DevOps Engineer
1 week ago
Energy Jobline ZR Cheltenham, Gloucestershire, United KingdomSenior AWS Engineer - Up to £95k + Bonus · Work alongside the brightest minds in the AWS Ecosystem? · They work within the Defense and Security sector working on bleeding edge projects alongside some of the most talented individuals (at AWS ProServe) working with AWS's latest To ...
-
Remote Senior AWS DevOps Engineer
2 weeks ago
Jefferson Frank Cheltenham, Gloucestershire, United KingdomSenior AWS Engineer - Up to £95k + Bonus 4 days per week in Cheltenham Want to fast-track your career? Work alongside the brightest minds in the AWS Ecosystem?They work within the Defense and Security sector working on bleeding edge projects alongside some of the most talented in ...
-
Remote Senior DevOps AWS Engineer
1 week ago
Energy Jobline ZR Cheltenham, Gloucestershire, United KingdomSenior DevOps Engineer - Cheltenham - £90,000 · We're an AWS Premier Consulting Partner who work with a number of customers in both the public and private sector. · We're looking to recruit an experienced Senior DevOps Engineer with experience in automating pipelines, containeri ...
-
IT Support Engineer Remote
6 days ago
Excelerate Gloucester, Gloucestershire, United KingdomJob Description Role: Onsite Support Engineer · Role Type: Permanent · The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT · support at our client sites. implementing projects delivered by our company. · Provide onsite IT support at client sit ...
-
Integration Engineer
5 days ago
INFUSED SOLUTIONS LIMITED Cheltenham, United Kingdom Full timeIntegration Engineer contract role - NetSuite / Salesforce · My client is urgently looking to hire an Integration Engineer with experience with NetSuite and Salesforce. Within the role you will be tasked with integrating NetSuite and Salesforce for the client's finances. · The r ...
-
Hydraulic Modeller- Remote Tuflow
3 days ago
Penguin Recruitment Ltd Cheltenham, United KingdomMy Client, a specialist UK based Engineering Consultancy, is searching for a Principal Hydraulic Modeller who specialises in Tuflow to join their established Water Team based in Cheltenham. This role can also support remote working. · It is essential that applicants have a BSc an ...
-
Test Equipment Hardware Engineer
1 hour ago
Jefferson Wells Cheltenham, United Kingdom Full timeRole: Test Equipment Hardware Engineer · Location: Cheltenham (4 day on-site. 1 remote) · Duration: 12 months · Rate: up to £75/hour (Umbrella only) · Inside IR35 · Our client are a leader in the aerospace, aviation and defense engieering space. They have an exciting opportunity ...
-
2nd Line IT Support Engineer
3 days ago
IMT Resourcing Solutions Cheltenham, United KingdomWe are recruiting for an experienced 2nd Line IT Support Engineer to join a well established MSP in Gloucestershire either on site or fully remotely. With continued growth plans in place there is plenty of scope for progression within the NOC. · What will you be doing as an 2nd L ...
-
Paas Team Lead
6 days ago
Understanding Recruitment Gloucestershire, United KingdomWeek are seeking a Engineering Team Leader with a strong containers and development focus to work on a hybrid basis for a state of the art PaaS group. · The team has created a next-generation cloud platform enabling customers to build attractive websites and e-shops with their pr ...
-
Systems Qualification Engineer
6 days ago
Jefferson Wells Cheltenham, United Kingdom Full timeRole: Systems Qualification Engineer · Rate: Negotiable on experience · Duration: 12 months · Location: Cheltenham (on-site Mon-Thursday, Friday remote) · Key Activities: · Experienced in systems design lifecycle and will work effectively with all functional groups in system engi ...
-
1st Line Engineer
12 hours ago
G B Solutions Cheltenham, United Kingdom**1st Line Engineer** · **£22,000 - £26,000** · **Cheltenham** · We are working with an IT service and security provider, who are looking for a 1st Line Engineer to join them on a full-time, permanent basis. · The successful 1st Line Engineer will provide remote, on-site, and wor ...
-
Technical Support Engineer
12 hours ago
i2i Recruitment Consultancy Gloucestershire, United Kingdom**Technical Support Engineer** · **Gloucester** · **£30,000 - £44,000 DoE** · **Requirements**: · - Knowledge with at least two of the following - PDH/SDH, GPON, Cellular/Wireless and LTE, IP Networks/Infrastructure. · - Familiar with the range of test equipment including optical ...
-
Field Warranty Engineer
5 days ago
Simon Acres Recruitment Gloucestershire, United Kingdom**Simon Acres Recruitment are seeking an experienced Field Warranty Engineer to work remotely for a successful business based in West Yorkshire. Our client is looking for someone who is confident, customer service driven, with outstanding communicationskills and a keen eye for de ...
-
Integration Architect
6 days ago
Page Group Cheltenham, United KingdomIntegration Architect | Solution Architect | CRM | ERP | Dynamics | JD Edwards | Contract | £550 p/d (Outside IR35) · **Client Details** · A leading engineering client · **Description** · The postholder will will be responsible for leading and developing the Global Systems Integr ...
IT Support Engineer Remote - Gloucestershire, United Kingdom - Excelerate
Description
Role:
Onsite Support Engineer
Role Type:
PermanentLocation - On-site Gloucester + Client SitesSalary - £30,000The role of the Onsite Support Engineer is to provide onsite, workshop and remote ITsupport at our client sites.
The role also involves assisting with andimplementing projects delivered by our company.Role Responsibilities