Catering Supervisor - Middlesbrough, United Kingdom - Tees Esk and Wear Valleys NHS Foundation Trust

Tees Esk and Wear Valleys NHS Foundation Trust Middlesbrough, United Kingdom

1 week ago

Permanent

Description

Job summary

Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis.Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, storemen, couriers and post room staff.Responsible for monitoring standards and taking corrective action as show commitment to and participate in quality improvement interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning promote at all times a positive image of people with mental health conditions and learning promote at all times a positive image of Hotel Services and the wider Trust.

Main duties of the job

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Catering Supervisor within the Trusts Hotel Services Team. Hotel Services Catering Supervisor will be responsible for the day to day management of the in house coffee shops and eating disorder kitchen, Hotel Services catering staff provide and maintain a high standard of soft services support, including cleanliness and the provision of food. This post involves shift work including late/early shifts. You will be required to work different varying shifts between the hours of - post you are applying for is hours per week permanent post and your base will be Acklam Road, Middlesbrough, TS5 4EE. You may be required to work in different locations within the service covering the following areas York, Teesside, Durham and Darlington. You should be highly motivated, reliable, flexible and willing to work at short notice. Substantial experience supervising/coaching staff on a day to day basis. Experience using IT software ie Microsoft Office, cash handling and till systems. Experience of working in a mental health environment would be appreciated along with a passion to providing high standards of customer service.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The Successful Candidates will complete a 5-day induction programme, location will be agreed prior to start date

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent in a relevant subject

Food Hygiene Certificate Level 2 with willingness to achieve Level 3 and Level 4 within agreed timescale

Numeracy and Literacy to level 2

Desirable

HACCP qualification

Knowledge of nutrition

Experience

Essential

Substantial experience supervising / coaching staff on a day to day basis

Catering production and coffee shop services

Experience of using IT software ie Microsoft Office

Desirable

Experience of working in a mental health environment

Knowledge

Essential

Working knowledge of HACCP and allergen legislation

National Standards of Healthcare Cleanliness (within agreed timescale)

Working Knowledge of Health & Safety and COSHH

Knowledge of stock control

Basic knowledge of HR procedures

Good understanding of confidentiality

Desirable

Patient Led Assessment of the Care Environment (PLACE)

Knowledge of deep-cleaning procedures

Skills

Essential

Effective verbal and written communication skills in a range of situations

Ability to supervise / coach a team on a day to day basis and work constructively with team members

Able to prioritise and use initiative to problem solve effectively

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