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    Outpatient Booking Co-ordinator - Sheffield, United Kingdom - Sheffield Children's NHS Foundation Trust

    Sheffield Children's NHS Foundation Trust
    Sheffield Children's NHS Foundation Trust Sheffield, United Kingdom

    1 week ago

    Default job background
    Fixed-Term
    Description

    Job summary

    An exciting opportunity has arisen to join the Outpatient administration teamat Sheffield Children's NHS Foundation Trust as a Booking Co-ordinators.

    This is a full time role working Monday- Friday but we also happy for this role to be a Job Share.

    The successful candidates will need to demonstrate excellent communication & team-working skills. You will have the ability to work to a high standard of accuracy using varying computer software and information systems in a fast-paced environment.

    The post holders will be compassionate, accountable individuals who treat all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.

    Main duties of the job

    To provide efficient and effective clerical services to the bookings team. The post holder will be expected to prioritise their own workload to ensure that registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Supervisor as required.

    The post holder will work to defined working procedures to maximise effective use of clinic capacity and help ensure that the Trust meets local and national waiting time targets.

    A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust.

    About us

    Sheffield Children's is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

    We have three overarching aims that set the direction for the Trust in our vision "to create a healthier future for children and young people."o Outstanding patient careo Brilliant place to worko Leader in children's healthOur commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

    We're committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have. Colleagues are encouraged to join these groups and request flexible working.

    Job description

    Job responsibilities

    For more information on the main responsibilities for this post, please refer to the job description and person specification.

    For an informal chat about this role, please contact Danielle Thompson on or Hollie Brown on

    Inclusive Recruitment & Selection

    We are committed to being an inclusive employer and accurate data capture is an important part of that to ensure we are supportive and representative. Our aim is to ensure that all applicants can see themselves in the available categories on our application form, but we recognise that some of our data capture fields are not inclusive. We have flagged this with our system provider to ask for change.

    We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager:

    We are continually reviewing our recruitment & selection process to support the long-term aim of Sheffield Childrens being a champion of Equality, Diversity, and Inclusion. If you have any ideas for improvement, please get in touch with Catherine Gilbert at

    Trust Values

    The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:

  • Compassion leading by kindness and showing empathy, understanding and respect
  • Accountability striving to do the right thing and owning responsibility
  • Respect value differences, tackling inequality and fostering a culture of inclusion
  • Excellence delivering a high-quality standard of care
    • Person Specification

    Qualifications and Training

    Essential

  • Educated to GCSE standard, including English or equivalent
  • NVQ Level 3 or equivalent acquired through experience

    • Desirable

  • GCSE in mathematics
  • Customer Care

    • Experience

    Essential

  • Experience of good customer or patient care
  • Previous experience of working in a busy multi-disciplinary team environment
  • Experience with working with different computer software and information systems

    • Desirable

  • Experience of using Patient Administrative System
  • Experience of working with medical, nursing and medical secretarial staff

    • Knowledge and Skills

    Essential

  • Good verbal and writing communication skills with team / clients / relatives using tact when required
  • Ability to deal with conflict
  • Good time management skills with the ability to work to prioritise work according to deadlines
  • Ability to engage with and motivate others
  • High standard of accuracy
  • Able to work as part of a team and under own initiative
  • Strong analytical skills
  • Ability to establish and maintain effective working relationships

    • Desirable

  • Knowledge of In-patient, Waiting list or Out-patient working processes and practices
  • Knowledge of medical records procedures

    • Personal Attributes

    Essential

  • Adaptable to change
  • Strong attention to detail and accuracy
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