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    Branch Manager/senior Manager - London, United Kingdom - Indian PSU Bank

    Indian PSU Bank
    Indian PSU Bank London, United Kingdom

    2 weeks ago

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    Description

    The candidate in this position will have to efficiently manage and oversee the administrative, operational and financial functions of the branch, promote branch visibility and drive business growth by ensuring customer and community awareness of the banks products and services, to facilitate the achievement of set targets for operational and sales performance.


    Job Responsibility:

    BUSINESS DEVELOPMENT:

    • Responsible for attaining Bank and Branch goals through active sales management of both self & staff.
    • Develops new deposit and loan business through provision of a superior level of customer service and promotion of the sales and service culture through coaching, guidance and staff motivation.
    • Acts in a Business Development role, through his or her own activities in the local community & beyond.
    • Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
    • Responsible for keeping abreast of competitors' products and services.

    HUMAN RESOURCE MANAGEMENT:

    • Responsible for the training, development and optimum performance of direct reports ensuring that staff are well trained and equipped with the necessary tools to provide superior customers service and enable them to meet performance expectations.
    • To plan, implement and drive team building initiatives to enhance positive team morale and establish and maintain staff motivation.
    • Responsible for goal setting for direct reports, and conducting performance appraisals.
    • Responsible for performance and absence management and the implementation of performance improvement plans where necessary.

    OPERATIONS:

    • Responsible for authorisation of payment instruments, negotiable items and internal sundry accounts transactions within delegated limits of authority and the opening and closing of all accounts.
    • Fosters and maintains strong relationships with premium clients, with responsibility for resolving premium clients' complaints and addressing inquiries.
    • Responsible for ensuring that all operational audits, checks and balances are conducted in compliance with the pertinent bank policies and procedures.
    • Responsible for monitoring of accounts inclusive of internal branch accounts and staff accounts, security forms and safe custody articles as per stipulated guidelines.
    • Responsible for periodic cash counts of cashiers' tills and branch's cash holdings as per stipulated guidelines.
    • Responsible for the verification of all branch registers including cash, and petty cash as per stipulated guidelines.
    Responsible for the checking the daily transaction list and all entries in the general ledger register.


    • Responsible for addressing and responding to all queries relating to Audit & Inspection reports.
    • Responsible for checking and signing of all branch reports.
    • Ensures monthly reports and statutory reports to LMB and IBG.
    • Checking of KYC requirements.
    • Responsible for ensuring the branch's compliance with the Financial Services Authority.
    • Responsible for providing cover for the Assistant Managers in their absence.
    • Designated Money Laundering Reporting Officer and Compliance Officer for the branch.
    • Overall responsibility for the management of all loan accounts, appraisal, supervision, follow up and maintenance of files, etc.
    • Responsible for authorisation of drawing power.
    • Oversight and overall responsibility for the preparation/ compilation of loan applications; and assessment of limits, new advance proposals/ renewal of existing loans.
    • Responsible for undertaking any other duties as delegated by the Head – National Sales.

    ADMINISTRATION:

    • Responsible for holding one set of branch premises keys.
    • Will be the primary point of contact in the event of an emergency.
    • Responsible for the maintenance of the Branch documents register.
    • Responsible for managing and control of all matters related to premises such as insurance, security, alarms etc.
    • Responsible for the opening and distribution of incoming mail.
    • Responsible for ensuring that the branch premises are maintained in keeping with the good image of the Bank.
    • Responsible for the periodic inspection of the unit and the preparation of the pertinent inspection report.
    • Responsible for conducting monthly general staff meetings.
    Responsible for attending meetings and seminars when required, and making presentations on behalf of the bank.


    • Collects customer feedback and market research and conducts reviews for improvement in quality of in-branch customer service.
    • Responsible for ensuring that all administrative checks and audits are conducted in compliance with stipulated guidelines.
    • Responsible for the audit and verification of the attendance register.
    • Preparation of annual budget for the Branch.
    • Responsible for authorisation of payment instruments, negotiable items and internal sundry accounts transactions within delegated limits of authority.
    • Fosters and maintains strong relationships with premium clients.
    • Responsible for ensuring that all administrative and operational audits, checks and balances are conducted in compliance with the pertinent bank policies and procedures.
    Maintain financial responsibility for all expenses, wages, and asset management
    Identify operational deficiencies and implement plans for improvement
    Create and maintain a weekly report on operations and sales at the branch
    Hire and train all employees of the branch

    Qualifications

    ~ Bachelor's degree or equivalent in Business
    ~2+ years' of management or supervisory experience
    ~ Experience hiring and training individuals
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