- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
- Child Protection training
- NSTS Training
- Basic Life Support, Moving & Handing & Fire training.
- ECDL
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Customer Care Administrator
3 weeks ago
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Care Home Administrator
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Care Home Administrator
2 weeks ago
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Customer Care Administrator
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Customer Care Administrator
3 weeks ago
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Customer Care Administrator
4 weeks ago
Northumbria Primary Care North Shields, United KingdomNorthumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. · We are looking for a highly motivated a ...
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Care Home Administrator
3 weeks ago
Careline Lifestyles Newcastle upon Tyne, United KingdomCare Home Administrator - St Stephens Court · We are looking for an enthusiastic, passionate and caring Home Administrator to join our team at St Stephens Court, Brunel Terrace, Newcastle upon Tyne, NE4 7NL. · **About us**: · Careline Lifestyles is a specialist provider of reside ...
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Sales Administrator- Primary Care
3 weeks ago
Agilio Software Newcastle upon Tyne, United Kingdom**SALES ADMINISTRATOR- PRIMARY CARE** · **JOB DESCRIPTION** · **Background**: · Agilio Software provides cost effective healthcare appraisal toolkits and medical best practice solutions to GPs, hospital doctors and nurses, with the aim to improve clinical standards and patient sa ...
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Care Home Administrator
3 weeks ago
The Grange Nursing Home Warkworth, United KingdomThe Grange is a 23 bedded Nursing Home caring for elderly residents with a variety of nursing needs, including nursing care, respite care, palliative care, dementia care and continuing care. We are currently recruiting for a part time Home Administrator who will be responsible fo ...
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Customer Care Administrator
1 week ago
Adecco UK Cramlington, United Kingdom**Job Title**: · Customer Care Administrator · **Main Purpose of Role**: · The role of Customer Care Administrator will be supporting and driving the growth of sales through exceptional customer service, ensuring adherence to best practice. The role exists to proactively manage s ...
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Alliance Care Administrator
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Sunderland GP Alliance Washington, United KingdomMAIN DUTIES AND RESPONSIBILITIES To identify and prioritise contacts via the artificial intelligence solution to indicate the priority and urgency of cases to practice staff. To support Alliance Care clinicians to allocate appointments according to clinical need to provide equita ...
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Customer Care Administrator
2 weeks ago
Adecco Cramlington, United Kingdom**Job Title**: · Customer Care Administrator · **Main Purpose of Role**: · The role of Customer Care Administrator will be supporting and driving the growth of sales through exceptional customer service, ensuring adherence to best practice. The role exists to proactively manage s ...
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Customer Care Administrator
2 weeks ago
Adecco UK Cramlington, United Kingdom**Key duties include, but limited to**: · - Account and general administration · - Demonstrating excellent customer service skills · - Maintaining an accurate database of customers · - Working closely with the Customer Care team · - Liaising with other departments to solve proble ...
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Care Home Administrator
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Customer Care Administrator
2 days ago
Northumbria Healthcare NHS Foundation Trust North Shields, United Kingdom PermanentJob summary · We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills. · This ...
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Care Home Administrator
2 weeks ago
The Oaks, Hillcare Blyth, United KingdomRequired:Good numerical and word processing skills · Knowledge / experience of MS Word, MS Excel and MS Outlook · Good communication and organisational skills · Friendly, confident, well-presented and customer-focused · Professional telephone manner · Genuine interest in working ...
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Customer Care Administrator
3 weeks ago
Northumbria Healthcare NHS Foundation Trust Haydon Bridge, United Kingdom PermanentJob summary · We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills. · This ...
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Customer Care Administrator
2 weeks ago
Northumbria Healthcare NHS Foundation Trust Haydon Bridge, United Kingdom Fixed-TermJob summary · We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills. · This ...
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Care Home Administrator – St Stephens Court
3 weeks ago
Careline Lifestyles Newcastle upon Tyne, United Kingdom Permanent, Full timeCare Home Administrator - St Stephens Court · We are looking for an enthusiastic, passionate and caring Home Administrator to join our team at St Stephens Court, Brunel Terrace, Newcastle upon Tyne, NE4 7NL. · If this sounds like something you'd be interested in, apply now or sen ...
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Customer Care Administrator
1 week ago
Northumbria Primary Care Ponteland, United KingdomWe are delighted to be able to offer Customer Care Administrator posts at Ponteland Medical Group to work across both Ponteland Medical Group and our Seaton Delaval site. We are looking to fill 1 full-time position. · Northumbria Primary Care is a developing, dynamic organisation ...
Customer Care Administrator - Cramlington, United Kingdom - Northumbria Healthcare NHS Foundation Trust
Description
Job summary
We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
This position will be based at the NPC Northumbria Way GP Practice. The successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.
Main duties of the job
Ensure all referrals are sent via the appropriate method e-referral system.
Deal with requests for access to medical records.
Managing the practice generic in box and other electronic messaging systems.
Dealing with telephone calls from patients and third parties as appropriate.
And any other duties that are relevant to the post.
Working in a busy reception desk dealing with patients face to face and on the telephone.
All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
Taking meeting minutes as required
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 100,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Job descriptionJob responsibilities
Dealing with telephone calls from patients, and third parties as appropriate
Scan all incoming patient information into their computerised medical records.
To answer telephone calls & respond to all enquires directing the public as appropriate
To provide admin support to nursing & clinical staff.
Issue invoices and seeking payment for private work, keeping a record of monies received and owed using a Microsoft excel spreadsheet.
To receive confidential information by telephone or face to face and input accurately into SystemOne as appropriate.
Ensuring external mail is posted off daily.
In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
Help out in reception when required.
The above is a guideline to some of the duties expected from a secretary in general practice but is by no means exhaustive
Person SpecificationQualifications
Essential
Experience
Desirable
