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    Scheme Manager - Birmingham, United Kingdom - Sanctuary Housing

    Sanctuary Housing
    Sanctuary Housing Birmingham, United Kingdom

    3 weeks ago

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    Description
    The role of Scheme Manager - Homeownership will include:
  • Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives
  • Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
  • Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
  • Supervising contractors and works carried out to maximise service delivery
  • Ensuring compliance with legislative and regulatory requirements for housing services

    • Skills and experiences:

  • Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
  • Experience of good practice for resident involvement or customer participation activities and practices
  • Ability to organise and prioritise multiple workloads effectively
  • Excellent communication and customer care skills
  • A good working knowledge of handling confidential and sensitive information

    • Why work for us?

    Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

    Our Benefits

    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Employee Volunteering scheme
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £20,604 per annum

    • The full time equivalent salary for this role is £23,774 based on 37.5 hours per week

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