- Experience working on an IT Service Desk/MSP.
- Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management.
- Relevant certifications (e.g., Microsoft 365 Fundamentals and Microsoft Azure Fundamentals).
- Experience with Microsoft Cloud solutions, Office 365 (Exchange Online, SharePoint Online, OneDrive for Business).
- Experience with Device Management and Remote Systems, i.e., Intune, Datto RMM, TeamViewer.
- Strong understanding of Windows Server Operating Systems, Windows and MacOS.
- Good experience with laptop/desktop hardware troubleshooting.
- Practical knowledge of DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS.
- General knowledge and troubleshooting of smart phones.
- File and folder security management.
- Experience using backup products and disaster recovery solutions (e.g., Azure, SkyKick, Barracuda and Spanning).
- Knowledge of Microsoft security suites e.g., Multifactor Authentication, Azure Audit Logs).
- 25 days annual leave plus bank holidays.
- Employee assistance program (including free legal information, medical information and up to 6 counselling sessions) and discounts at certain retailers.
- Hybrid working options.
- Snacks and regular free lunches are provided in the office.
- Certificate reimbursement and reward scheme.
- Free e-learning platform.
- Life insurance and health insurance.
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2nd Line Service Desk Engineer - London, United Kingdom - Syntax Integration Limited
Description
Job Description
The Company
Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors.
The Role
As a 2nd Line Service Desk Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance.
About You:
To be successful in this role you will need:
You will have experience with:
Why work for us?
