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    Content Insights Analyst - London, United Kingdom - Notting Hill Genesis Group

    Notting Hill Genesis Group
    Notting Hill Genesis Group London, United Kingdom

    2 weeks ago

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    Description
    Notting Hill Genesis, one of London's biggest housing associations, is seeking a Customer Insight Analyst.

    By employing a range of analytical tools and methodologies, you will extract meaningful insights from both quantitative and qualitative data.

    The Customer Insight Analyst gathers, analyses and interprets data about customer experience.

    Working closely with the Customer Insight Manager, you will contribute to a comprehensive insight framework, ensuring that data-driven insights are effectively integrated into the organisation's broader strategies.

    Use a variety of analytical tools and methodologies to gather and analyse operational data from a variety of sources, capturing both direct and indirect insights.

    Identify trends, patterns, and anomalies within the data, translating these findings into actionable recommendations.

    Collaborate with data and insights team to develop and maintain detailed reports and dashboards, making data accessible and actionable for various stakeholders.

    Engage in feedback sessions and workshops with residents, staff, and other stakeholders, capturing qualitative insights to complement and enrich quantitative data.

    Knowledge and experience of data analysis tools and methodologies, with a specific focus on customer insights, and experience in collecting, analysing, and interpreting customer data to derive meaningful insights.

    Strong analytical and critical thinking skills, with the ability to translate complex data into clear and actionable insights. Excellent IT and systems skills including Microsoft office namely Word, Powerpoint and Intermediate level Excel.
    Proficiency in using digital tools and platforms for data collection, analysis, and visualisation.
    Knowledge and experience using Tableau and Power BI are advantageous.

    Understanding of the key challenges and responsibilities of colleagues working within the social housing sector and the customers we serve.

    Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
    Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
    Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
    Health cash plan

    Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.

    Interest free loans - season ticket loan, tenancy deposit loan, and training loan
    Cycle to work scheme.
    Life Assurance x 4 annual salary

    All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London.

    We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.

    We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

    To find out more about our approach to equality, diversity and inclusion please visit:

    This role is currently eligible for sponsorship under the Skilled Worker visa route.
    Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via
    Contract Type Fixed Term
    Contract Details Until end March 2025 (with possible extension)
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