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    Customer Training Support Advisor - Ipswich, Suffolk, United Kingdom - Pure Resourcing Solutions Limited

    Pure Resourcing Solutions Limited
    Pure Resourcing Solutions Limited Ipswich, Suffolk, United Kingdom

    Found in: Jooble UK O C2 - 6 days ago

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    Description
    Customer Service Advisor

    £Monday-Thursday 9-5:30pm, Friday 9-5pm


    Pure are delighted to be supporting with the recruitment of an experienced Customer Service Advisor for a large organisation based in Ipswich town centre.

    We're looking for a Customer Service Centre Team Member to join their thriving Customer Service Centre on a permanent basis.

    This varied role will be part of their critical front-line team, responsible for handling phone calls and eComms from advisers and customers on our pension products.


    You'll work as part of a tight-knit department to be the primary point of contact for their customers, taking the opportunity to showcase their first-class service and give their customers and advisers a positive experience to share with their friends and colleagues.

    Utilising the systems and information available , will be key in this role as they continue to provide an accurate, efficient and right first time service.

    Together they will ensure you have the training and support to enable you to do your best work.
    Representing the organisation in a professional manner and handling all phone calls and written correspondence to the highest standard
    Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
    Providing great customer service, demonstrating empathy and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised
    Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
    Liaising with our stakeholders and colleagues to support identified training and education opportunities
    Accurately updating the call tagging software to reflect the nature and type of call
    Customer service will be your passion, enjoying the collaboration with others to deliver best in class service. This organisation has always placed high value in cultural contribution and growing our diversity of thought, over technical capability. Ability to prioritise and remain agile with conflicting work demands
    Experience within a customer service role
    Excellent telephone manner and communication skills
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