- Deliver services to the required Service Levels (SLAs) and high quality standards
- Ensure all processes are followed accurately and to flag any process or service failures to line manager
- Represent the business positively at all times demonstrating professionalism and pride in the service at all timesACCOUNTABILITIES AND RESPONSIBILITIES * Perform service duties as required to support the achievement of SLAs and quality standards * Flag any issues or service failures or issues to line manager * Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve basic enquiries, escalating issues as required * Fully adhere to Paragon operational policy and processes and where applicable Aviva policies * Produce timely and accurate daily, weekly, and monthly MI, and submit as required * Complete all training within required timescales, ensuring compliance with compulsory courses, and enabling flexibility of duties to support the service * Support the training and development of other team members as required by line manager * Support the wider team by being flexible in delivering whatever activity is requested by line manager to ensure that resources are best utilised across the team * Communicating well within team and with line manager to ensure all duties and tasks are completed on time * Be aware of safe working practices, and maintain a tidy and safe work area * Support change with a positive approach * Support continuous improvement by identifying areas for change to quality or service * Attend and positively support all meetings as required by line manager, including team meetings and 1:1s * Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly * To support the team by performing the duty of Fire Marshall if requested to do so by line manager * Undertake any other reasonable duties as requested by Line Manager or Account teamEssential Skills * Diligent, conscientious attitude with a strong work ethic * Previous experience of onsite services (mailroom, repro, archiving, print and enclosure) * Clean driving licence (as some deliveries/collections to other locations may be required) * Good verbal and written communication skills to persuade and influence colleagues and clients in a professional manner * PC literate and competent in Microsoft Word / Excel * Team player within the immediate and wider team, to help out wherever required to "get the job done" * Client focussed and strives to exceed client expectationsIf you'd like to learn more about this role, please get in touch with NataliePlease only apply if you have the right to work in the UK.Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status
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On-Site Support Staff - Motherwell, United Kingdom - Devonshire Appointments
Description
Job Title:
On-Site Support StaffLocation: Glasgow (Motherwell)
Hours: 13:00-17:00 Monday- Friday
Salary:
£11.
44phJOB PURPOSEOn-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, 'can do' attitude working across the range of onsite duties as part of a team to:
