Administration Assistant - Doncaster, United Kingdom - Rotherham Doncaster and South Humber NHSFT

Rotherham Doncaster and South Humber NHSFT Doncaster, United Kingdom

6 days ago

Permanent

Description

Job summary

An exciting opportunity has arisen for a full-time Administrator / Receptionist to join the North Locality All Age Integrated Service, within the Doncaster Care Group. The role involves providing admin support to community services based at Jade Centre and includes being a point of contact to staff, patients and members of the public visiting the Jade Centre.

The successful applicant will work under the supervision of the Admin Lead providing administration support for services; receiving calls to the service and providing quality support with high level accuracy in the day to day administrative function within the teams.

The post holder will be expected to work using their initiative whilst working in partnership with key agencies. Communication and team working are essential skills to succeed in this role.

Main duties of the job

Communicate effectively, accurately & professionally

Provide reception cover

Maintain high levels of customer service at all time

Provide a confidential, quality administrative service to identified teams within the Doncaster Care Group

Cover/support other teams as required

Deal with telephone enquiries in a courteous & efficient manner

Remain calm in difficult situations

Prioritise tasks/calls requiring immediate attention

Accept new referrals on to SystmOne, manage and end current referrals

Create and maintain up to date computerised patient records

Provide an efficient and timely scanning service to the team in line with records management principles.

Production of high-quality documentation

Liaise between clients, professional staff and other multi-agency partners

Record messages on SystmOne and escalate any concerns appropriately

Monitor service emails/text message inboxes and task lists

Maintain a waiting list process

Open and distribute post

Book appointments and maintain appointment ledgers

Ensure appointment letters, group/clinic invites and other relevant documentation are sent out in a timely manner

Log and escalate all informal complaints, YOCs and written compliments

Provide administrative support to colleagues when required

Support the service and organisation with the implementation of new initiatives

Contribute ideas for improving the planning of service activities and/or administrative/clerical systems

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

Job description

Job responsibilities

Please view the attached job description and person specification to view the full details about the role.

Person Specification

Qualifications

Essential

RSA III Typing/Word Processing or equivalent

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