Jobs
>
Glasgow

    Lead Design Manager - Glasgow, United Kingdom - Three

    Three
    Three Glasgow, United Kingdom

    6 days ago

    Default job background
    Description
    Three UK is a big network for the little or life-changing connections that make life richer.

    Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

    Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis).

    Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

    Three Business are looking for a Service Design Lead to join our Business Operations team.
    In this exciting role you will help design and deliver a marketing leading multi-segment Service strategy.

    You will partner with colleagues in the Service teams and other peripheral operations teams to stand up the operational model, and then continuously enhance on an ongoing basis as we grow, scale-up and bring new products and services to the business market.

    You will lead and support/govern on all initiatives that impact Business Service; leveraging your functional expertise to ensure we deliver service excellence and put customer experience at the heart of our decision making.

    This role can be based at our Reading or Glasgow office.

    Leading, delivering and/or governing all aspects of the Business Service strategy: including stakeholder engagement, planning, development and delivery for channel-led activity.

    Delivering, managing and/or governing on wider transformational/change initiatives to ensure that they land successfully within Business Service.

    Visualising Business Services holistically across all touchpoints, constantly considering the wider impact of the service design proposal, positively influencing the service experience with a visionary approach.

    Establishes strong stakeholder relationships with the wider team and stakeholders across the business to develop changes that improve performance and customer experience through improved processes, systems, and procedures.

    Monitors ongoing performance and operational health, ensuring that gaps or incidents are resolved in a timely manner and underlying issues are prioritized and addressed as necessary.

    Acts on insights and data to identify and curate opportunities to enhance the effectiveness of Business Service experience for both our customers and colleagues.

    Prepares and delivers updates on plans and performance to various levels of business and Three senior management, ensuring all stakeholders are engaged to an appropriate degree.

    Experience with enterprise-level business process re-engineering and transformation, B2B go-to-market, change management, and broad knowledge of service and interaction design.

    Initiation and in-life management of customer-focused sales and service enablement practices in a B2B environment, including retail and contact centre, ideally in Telco.

    Proven commercial acumen and excellent communication and presentation skills, with a talent for building positive relationships across the business.

    Experience and accreditation of core project management tools and methodologies.
    A competitive salary, a car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
    ~ Hybrid working between your home (2-3 days a week) and our Reading HQ office in Green Park or our Glasgow office (2-3 days a week)
    ~28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
    ~ Private Medical Insurance, Life Assurance and Income Protection
    ~ On-site car parking - including electric (Plus lots more including wellbeing and learning & development benefits

    We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

    At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

    Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30.
  • GRAHAM Group

    Design Manager

    6 days ago

    GRAHAM Group Glasgow, United Kingdom

    About The Role · DESIGN MANAGER- Permanent Opportunity · DIVISION: BUILDING · LOCATION: SCOTLAND - Helensburgh · Benefits: Car Allowance; Subsidised Private Medical Cover; Life Assurance Scheme; Living away from home allowance (where appropriate), Contributory Pension, 35 Days ...

  • LumiraDx

    Manager, Instrumentation, Design

    8 hours ago

    LumiraDx Glasgow, United Kingdom Permanent

    Job Description · This key role has responsibility for managing instrumentation (hardware and software) and connectivity design & development quality compliance. · Scope: Reporting to the Senior Director Quality (Operations and Instrument Design & Development) this role is prima ...

  • SNC-Lavalin

    Signalling Design Manager

    1 day ago

    SNC-Lavalin Glasgow, United Kingdom Full time

    Job Description · Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class ...

  • Laing O'Rourke

    Senior Design Manager

    1 day ago

    Laing O'Rourke Glasgow, United Kingdom Full time

    Are you passionate about exemplary Healthcare sector Design Management? · Do you have end to end Healthcare sector Design Management experience? · Are you considering what's next for your career? · Then we would love to hear from you · Laing O'Rourke has a proven and unparall ...

  • SNC-Lavalin

    Senior Design Manager

    8 hours ago

    SNC-Lavalin Glasgow, United Kingdom Full time

    Job Description · Shape the Future of our cities and environments. · Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' challenges head-on. It's a div ...

  • Anderselite

    Design Manager

    4 days ago

    Anderselite Stepps, North Lanarkshire, United Kingdom Permanent, Full time

    Our client is looking to strengthen their Engineering team with a Design Manager. Based at our office near Glasgopw, you will lead the design implementation phase for a portfolio of projects. · You will report directly to the Engineering Manager and the responsibilities will incl ...

  • Pinnacle Recruitment Ltd

    Civil Engineering Design Manager

    3 days ago

    Pinnacle Recruitment Ltd Glasgow, United Kingdom

    Civil Engineering Design Manager · Home » Civil » Civil Engineering Design Manager · Scotland A prestigious industrial contractor operating in environment, defence and energy sectors are currently looking for a Civil Works Design Manager with Waste to Energy plants experience, ...

  • Lusona LLP

    Mechanical Design Engineer

    5 days ago

    Lusona LLP Glasgow, United Kingdom Full time

    Our client, a leading industrial manufacturer, who as a result of internal promotion need to appoint an ambitious design engineer. · Reporting to the Design Manager you will be part of a team who are responsible for the design of all existing products, new products, and of their ...

  • MK Recruit

    Project Design Engineer

    3 days ago

    MK Recruit Glasgow, United Kingdom Full time

    My client is a precision engineering company who design and build highly engineered equipment and components for clients in the marine, subsea, renewables, military, transport and industrial sectors. They are looking to add a Project Design Engineer to their highly skilled design ...

  • Anderselite LTD

    Project Architect

    2 days ago

    Anderselite LTD Glasgow, United Kingdom Full time

    Busy client are looking for a highly motivated individual to work in their Glasgow Office to join their Architectural team, who are part of the greater Multidiscipline Design Team in the office. They will work closely with the Architecture and Design Practice network within cover ...

  • Ably Resources Ltd

    Senior Mechanical Engineer

    3 days ago

    Ably Resources Ltd Glasgow, United Kingdom Full time

    Are you a Senior Mechanical Design Engineer seeking a new and exciting challenge in the heart of Glasgow? Join our dynamic and innovative team as we embark on cutting-edge projects that shape the future of engineering excellence. · Key Responsibilities: · As a Senior Mechanical D ...

  • Nexus Resource Solutions Ltd

    Mechanical Design Engineer

    5 days ago

    Nexus Resource Solutions Ltd Glasgow, United Kingdom Full time

    Nexus Resource Solutions are working in partnership with a market leading engineering company who specialise in the engineering and manufacturing services to the offshore, Marine, Renewables and Naval markets. · Due to continued success, they require Mechanical Design Engineer to ...

  • University of Glasgow

    Senior Service Designer

    1 day ago

    University of Glasgow Glasgow, United Kingdom

    **Job Purpose** · The University of Glasgow has embarked upon an ambitious strategic transformation programme and this role sits at the heart of our business change capability. This is an exciting time to join our team as you will have the opportunity to be at the forefront of im ...

  • Morson Talent

    Electrical Designer

    1 day ago

    Morson Talent Glasgow, United Kingdom Full time

    Job Title – Electrical Designer · Contract · Inside IR35 · Location – Scotstoun · A summary of the role purpose and the field: · • Working in 3D model and carry out written tasks. · • Working to design standards/rules · • Understanding of cable management tools/CM pick, re ...

  • Morson Talent

    Engineer - Outfit

    6 days ago

    Morson Talent Glasgow, United Kingdom Full time

    Outfit Engineer · The role holder should have knowledge and experience of naval and / or commercial ship outfit systems with the experience to support system and spatial integration issues with other disciplines. · Outfit includes the design or operation of:- · • Deck covering ...

  • Anderselite LTD

    Architectural Technician

    5 days ago

    Anderselite LTD Glasgow, United Kingdom Full time

    Unique opportunity to join an established practice in Gloucestershire, who are looking to expand their Residential team with an Architectural Technician. With a strong foothold in the industry, they pride themselves on being creative, innovative and collaborative, enabling them t ...

  • BAE Systems

    Senior Detail Designer

    1 day ago

    BAE Systems Glasgow, United Kingdom

    **Job Title**:Senior Detail Designer · **Location**:Scotstoun (We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role) · **Salary**:£ 41 457 · **Our Detail Design Team**: · Detail Design specialises in the art ...

  • Conrad Consulting

    Senior Mechanical

    1 day ago

    Conrad Consulting Glasgow, United Kingdom

    **£44,000 - £52,000 per annum (Permanent)**: · **Glasgow**: · We have a huge opportunity for a Senior Mechanical Engineer with detailed experience who enjoys working with multidisciplinary teams from the initial concept development through drawings and specifications, report prep ...

  • WGM Engineering Ltd

    Electrical Project Engineer

    6 days ago

    WGM Engineering Ltd Glasgow, United Kingdom Full time

    WGM Engineering is one of Scotland's leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing ...

  • Brooklyn Travel

    Digital Designer

    9 hours ago

    Brooklyn Travel Glasgow, United Kingdom

    **Digital Designer job role**: · **Duties**: · - Creating, updating, and managing digital display content across all Stewart Travel stores · - Creating motion graphics · - Creating digital marketing materials such as social media assets, web banners & display ads · - Editing vide ...