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    Telephone Advisor - Norwich, Norfolk, United Kingdom - Hays Business Support

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    Description

    Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

    We can help patients who need non-emergency transport to and from hospitals, treatment centres and other similar facilities.
    We can also provide transport for people who can't travel unaided because of their medical condition or frailty.
    The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools.

    The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations.

    The call centre has a 24-hour function, and it is a requirement of the job that call handlers (whole time, part-time or bank staff) will be available to work weekends, and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.

    The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services.

    Confident phone manner
    Computer-literate
    Be able to work a variety of shift patterns
    4-weeks of full training (no holidays during this time)What you'll get in return

    If provided with a uniform, then keep it clean and tidy and look smart and professional at all times.

    Great rates of hourly pay
    On the job training is provided.
    Holiday payWhat you need to do now
    Call Kim on (phone number removed) or email your updated CV.

    Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

    By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)#J-18808-Ljbffr

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