Customer Services - Biggleswade, United Kingdom - Brinkley Aerospace

Brinkley Aerospace

Verified Company

Biggleswade, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_This job description gives an overall indication of the areas of responsibility of the position but is by no means all-encompassing or fixed.

The post may include other duties and responsibilities as determined by management that fall within the general responsibilities of the post.

_

**Reporting To:
- **The post holder is directly responsible to and managed by the Customer Services & Estimating Manager. However, the post holder may also receive instructions from the Managing Director.

**Responsible For:

N/A****Overall Purpose of the Position:

- **The post holder's primary responsibility is to be a welcoming and efficient contact for our customers; ensuring a first-class service is at the forefront at all times.

**Main Duties and Responsibilities:
- *

To provide excellent customer services to our customers at all times. A professional manner is essential to give customers a good first impression
Responsible for helping customers in a timely and friendly manner, offering advice and support. Due to the nature of the business meticulous attention to detail is essential i.e. part numbers, serial numbers, aircraft details etc.
Preparing and actioning estimates, revised estimates and any other requirements utilising our pricing systems and spreadsheets
Processing orders for overhauls, repairs, and parts on our system
Actioning pick lists for parts and obtaining lead times from OEMs and suppliers where necessary
Updating spreadsheets and liaising with customers details/updates where required
Sending of surveys / quote follow ups to customer.
Organising bookings for travel, transport, and accommodation as and when requested by colleagues
Provide full administrative support to Customer Services & Estimating Manager
To carry out other responsible instructions from management.

Person Specification
**Skills:
- *

Accurate with good attention to detail
To be computer literate in Microsoft Office (Word, Excel, Outlook, and TEAMS)
Excellent organisation skills with the ability to multitask and prioritise workload (due to work at times been given at short notice)
A good command of English, together with very good verbal and written communication skills
Ability to work in a fastpaced environment

**Experience:
- *

Minimum of 2 years Customer Service and Administrator experience in a fast paced environment
Confident telephone manner
Good communication skills

Other Requirements

Ability to take responsibility for their own work and work with mínimal supervision
To have a record of excellent timekeeping
To support the ethos of the Company, to be polite, well mannered, have high level of integrity
To be able to work within a team as well as on their own
To have a professional smart and businesslike appearance
A good sense of humour

Qualifications