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    Scheduling Team Leader - Stroud, United Kingdom - Niyaa People Ltd

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    Full time Customer Service / Support
    Description
    We are currently working with a Construction & Property Services Company based in Gloucester. The company are looking to for an experienced Scheduling Team Leader to lead the Customer Service team. With this role there is a benefit of flexible work opportunities and on-site parking. If you are an experienced Customer Service Manager, Senior Scheduler or Customer Contact Team Leader this role may be for you.

    Scheduling Team Leader
    Salary: £26,000 - £31,000
    Working Hours: Monday - Friday
    Location: Gloucester

    As Scheduling Team Leader you will be working on the Contract Support Team assisting with:
    • Identify trends by managing complaints and develop improvements of service provided
    • Monitor KPI data to ensure a continuous improvement of service, challenging KPIs where needed
    • Sorting PO's & invoices, ordering parts where required
    • General administration duties
    • Maintain a high level of customer service, escalating matters when required
    • Scheduling work and regularly liaising with operatives, ensuring diaries are maintained with accurate information
    • Main point of contact for customers dealing with queries and complaints
    To be successful in this Scheduling Team Leader role you will need to:
    • Have experience within Social Housing or Construction
    • Previous leadership/managerial experience
    • Have great communication, customer service and organisational skills
    The benefits of this Scheduling Team Leader role are:
    • Collaborative work environment
    • Flexible work opportunities
    • On-site free parking
    • Company Pension
    If you would like the sound of this Scheduling Team Leader role please apply here or send your CV to Kyrie.Samuels @ or call

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