Data Protection Lead - Harwell, Oxfordshire, United Kingdom - Medical Research Council

Medical Research Council Harwell, Oxfordshire, United Kingdom

2 weeks ago

Part time

Description

Research Institute / Unit Information

As the hub of the new National Mouse Genetics Network, the specialist facilities and capabilities of the MLC support a number of research groups across the UK to accelerate our understanding of human diseases, such as cancer, developmental disorders and neurodegeneration.

34,905 - £38,055 per annum (depending on skills and experience)
Contract Type
Fixed Term
Technical & Scientific Professionals
Full Time / Part Time
Full Time
Contract Length
Would you like to build your IT career at one of the world's most renowned Medical Research Centres?

Working within the MLC Informatics Group at MRC Harwell, the successful candidate will play a crucial role in leading and supporting the service desk team, providing exceptional support to end users.

In this post, you will be managing and leading a small in-house service desk team, whilst working closely with the systems engineering team, fostering a positive and collaborative working environment.

You will be mentoring team members and organising the day-to-day running of the service desk, ensuring that incidents and service requests are fulfilled optimally, whilst also providing direct hands-on assistance with ticket resolutions.

This post is vital to the organisation, ensuring that our scientific, technical and administrative colleagues can focus their time on their research.

Management of a small local team of service desk analysts
Ensure adherence to local service desk processes, procedures and policies
Investigation of proactive strategies to improve efficiency and quality of service
Training and mentoring of service desk team members
Be a point of escalation to the systems engineering team and management
Undertake project-based work in line with the service desk team objectives
Completion of weekly operational updates to the Head of IT
Identify and develop training programs to enhance technical skills, product knowledge and customer service skills within the service desk team
Provide support to scientific, technical and administrative users across the site
Report to the Head of IT

Our site is a networked environment comprising over 600 computers (predominantly Windows but with a small number of Macs), with a proportion of our devices running scientific equipment.

You will work closely with our System Engineers in an environment with over 150 physical and virtual servers (Windows, Linux and VMware).

A purpose-built data centre is central to our infrastructure, with a fully meshed network and over two petabytes of disk storage which is replicated to our secondary data centre.

We support a hybrid Microsoft Office 365 environment, utilise an endpoint systems management application and continue to improve our processes using PowerShell.

If these are technologies you would like to work with and get greater exposure to, then this post could be your opportunity to progress your career

Education/Qualifications/Training Required:
Degree/HND or equivalent in Computer Science with relevant IT Service Desk work experience
SCCM or software deployment and configuration tools

Proven service desk management experience

Previous Work Experience Required:
Experience of providing ICT support in a relevant environment with similar products and technologies
Experience of successful management and development of teams within a customer services business
Laptop, desktop, tablets, phones, and hardware peripherals (configuration, support and deployment)
Application management and distribution

A good understanding of MS Office 365 applications
Strong knowledge and experience supporting Windows OS
Experienced with service desk policies and processes

Understanding of MS Office 365 support and administration
Windows server knowledge
Experience of setting up new workstations, laptops, tablets, or phones

Personal skills/Behaviours/Qualities:
Excellent time management and organisational skills
A proactive, self-motivating attitude to project delivery

Equality & Diversity:

Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes and abilities.

The MRC is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence in scientific research through good equality and diversity leadership and management.

Corporate/Local Responsibilities & Requirements:
Equality and Diversity policy
Health and Safety policy
Data Protection and Security policy

The MRC is a great place to work and progress your career, be it in scientific research or the support functions.

The MRC is an excellent place to develop yourself further and a range of training & development opportunities will be available to you, including professional registration with the Science Council.

Choosing to come to work at the MRC (part of UKRI) means that you will have access to a whole host of benefits from a defined benefit pension scheme and excellent holiday entitlement to access to employee shopping/travel discounts and salary sacrifice cycle to work scheme, as well as the chance to put the MRC and UKRI on your CV in the future.

Our success is dependent upon our ability to embrace diversity and draw on the skills, understanding and experience of all our people.

We welcome applications from all sections of the community irrespective of gender, race, ethnic or national origin, religion or belief, sexual orientation, disability or age.

As "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy.

UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research.

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