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    Business Operations Analyst I - London, United Kingdom - TikTok

    TikTok
    TikTok London, United Kingdom

    1 week ago

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    Description
    TikTok Commerce - Regional Operations Business Analyst, EMEA
    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
    Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve.
    Our Mission is to create the most trustworthy E-commerce platform with a delightful service experience.

    We are looking for an EMEA Business Analyst role who is responsible for building the metrics reporting system to help with business reviews and decision making.

    To build and present to stakeholders variance analysis regarding weekly/monthly/bi-monthly statistics, provide support & recommendations regarding performance.
    This role enables our leaders to be data guided in their customer-centric decisions, through effective data analysis.

    As we continue to empower our people to create the most trusted, effortless experience, we provide the right data insights to think smart and move fast, together.

    Build reporting information related to current support processes, by gathering and analyzing key data

    • Develop data automated reporting solutions, and other proactive efforts that tie results to our overall business goals;
    • Build custom data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets;
    • Lead analysis of all operational aspects of our business, including data gathering to determine strategic direction of the service delivery organization;
    • Bachelor's degree or equivalent practical experience;
    • Experience in business analysis and reporting management with a working knowledge of Customer Service operations within E-Commerce.
    • Excellent written, verbal and interpersonal communication skills with proven ability to present data to stakeholders in a digestible manner.
    • Experience of preparing and presenting data analysis insights to Senior Leadership (Director+) is a plus

    To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

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