Jobs

    Technical Support Specialist - Middlewich, United Kingdom - Nextech Group Ltd

    Nextech Group Ltd
    Nextech Group Ltd Middlewich, United Kingdom

    2 weeks ago

    Default job background
    Permanent, Full time
    Description

    Role:
    Technical Support Specialist


    Location:
    Cheshire / Crewe


    Salary:
    Up to £28,000


    Reporting to:
    Technical Manager


    Overview:


    Join our dynamic team as a Technical Support Specialist, where you'll play a pivotal role in delivering top-tier IT assistance to our valued clientele.

    Embrace a vibrant workplace culture that fosters growth and rewards initiative, while enjoying competitive benefits and ample opportunities for career advancement.


    Key Responsibilities:

    • Collaborate closely with team members to provide comprehensive support solutions.
    • Deliver first-line helpdesk assistance to customers, addressing inquiries with efficiency and professionalism.
    • Conduct on-site installations and offer hands-on support as needed, ensuring seamless integration and optimal performance.
    • Utilize advanced diagnostic skills to identify and resolve software and hardware issues, both remotely and through site visits.
    • Uphold a superior standard of customer care, proactively communicating with clients to provide timely updates on issue resolution progress.
    • Adhere to all company health and safety protocols and policies, prioritizing the well-being of all stakeholders.
    • Flexibility to undertake additional duties as required by business demands.

    Personal Qualities and Skills:

    • Exemplify professionalism in all interactions and tasks.
    • Demonstrate a strong drive for career advancement and continuous learning.
    • Display adaptability and a proactive approach to problem-solving.
    • Exceptional communication abilities, particularly adept in phone and video conversations.
    • Possess a determined and ambitious mindset, eager to exceed expectations.
    • Maintain a polished and well-groomed appearance.
    • Exhibit outstanding punctuality and attendance records.
    This role is suitable for a candidate who is looking to get into a technical support role. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)
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