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Newcastle upon Tyne

    PCS Scanning Team Member - Newcastle upon Tyne, United Kingdom - NHS Business Services Authority

    NHS Business Services Authority
    NHS Business Services Authority Newcastle upon Tyne, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Job Overview

    If you are self-motivated, a strong team player and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for a Scanning Team Member to join our team in Greenfinch, Newburn. This role is the perfect stepping-stone into a rewarding career with the NHS

    If you are adaptable, work accurately and happy to work with tight targets, you have what this role needs You will join the Scanning team, working to complete all functions involved in the initial preparation and scanning of important documents. You will be responsible for operating the scanning machinery, monitoring their performance, and speaking to stakeholders about any discrepancies. You will need to be precise, discreet, and always looking for ways to connect with your team

    What do we offer?

  • 27 days leave (increasing with length of service) plus 8 bank holidays
  • Flexible working (we are happy to discuss options such as compressed hours)
  • Flexi time
  • Career development
  • Active wellbeing and inclusion networks
  • Excellent pension
  • NHS Car lease scheme
  • Access to a wide range of benefits and high street discounts

    • Main duties of the job

    IMPORTANT - As part of the application process you MUST answer the following 3 questions, failure to do so will mean that we will be unable to proceed any further with your application.

  • Give an example of when you have had to follow written and verbal instructions to complete a task?
  • Give an example of when you have had to produce work of a high quality standard and how was this achieved.
  • Give an example of something repetitive you have done in the past?

    • Please answer these questions within the "Supporting Information" section.

    Main duties of the job

  • Prepare documents for scanning; identifying documents that are suitable for scanning and those that are not. Ensures that all documents are forwarded on to the appropriate process
  • Operate machinery for the scanning of documents; carefully monitoring the performance of scanners and observing the quality of images produced in order to take appropriate corrective action if image quality deteriorates
  • In accordance with instructions, carry out routine maintenance of scanning machines or report fault to ensure the reliable and efficient performance of scanners
  • Demonstrate an appreciation of Quality by complying with the Quality Management System, identifying and recommending opportunities to improve working practices
  • Responsible for the security of documents, information and equipment under their control and undertakes all duties with due regards to the terms of the Data Protection Act

    • About us

    At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

    You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We're behind these, and much more.

    Being one of the UK's Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

    Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

    We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women's networks help our colleagues to be their authentic selves at work.

    At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you're interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.

    We are the NHS delivering for the NHS.

    Job description

    Job responsibilities

    Job purpose:

    The post holder will be required to complete all functions involved in the initial preparation and scanning of documents.

    In this role, you are accountable for:

    1. Participate in the receipt of documents, assigning work to the correct work streams, analysing for discrepancies or issues that may then require direct contact with the customer/supplier, ensuring deadlines are met for payment schedules or other processes.

    2. Prepare documents to an adequate standard for scanning, making all relevant checks and taking appropriate corrective action where discrepancies are found.

    3. Scan a range of documents across a variety of different services and workstreams as workloads dictate, adhering to the specific policies and procedures for those services to ensure documents are processed correctly.

    4. Prepare documents to the necessary standards and complete all necessary documentation for return to customer/stakeholders. Ensure appropriate methods are used, with all policies and procedures associated adhered to.

    5. Phone contact and email support required with stakeholders, internal and external customers, and clients. These may include, but not be limited to, submission discrepancies, tolerance checks (5% calls), EPS feedback etc. Face to face and virtual meetings may be required.

    6. Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.

    7. Working on relevant computer system applications, accurately inputting, updating, and amending information, including where appropriate customer details, according to set procedures to ensure that the enquiries are handled appropriately and actioned fully.

    8. Using knowledge and guidance make appropriate decisions in line with current policies and regulations.

    9. Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution.

    10. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection, ISO Accreditation etc.

    11. Working collaboratively to identify improvement across a range of business functions

    12. Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.

    13. Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales.

    14. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA

    15. Identify and communicate any non-routine technical or system issues to appropriate people

    16. Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.

    17. Where required, process quality standard sampling checks and provide feedback to managers and colleagues.

    18. Participate in, and contribute to, the ORO+ process. Take ownership and responsibility for your personal development

    19. Demonstrate an appreciation of Quality by complying with all Quality Systems, identifying, and recommending opportunities to improve working practices.

    20. Responsible for the security of documents, information and equipment under their control and undertakes all duties in line with GDPR regulations

    Person Specification

    Qualifications

    Desirable

  • GCSE Grade C or above in Maths and English or equivalent

    • Experience

    Essential

  • Experience of working in a quality-controlled environment
  • Experience of following set procedures

    • Desirable

  • Experiences of using reference manuals

    • Aptitudes

    Essential

  • Self-Motivated
  • Accurate with attention to detail
  • Able to work to tight targets
  • Flexible approach to work
  • Able to learn and memorise information

    • Disposition

    Essential

  • Team Worker
  • Discreet, confidential and organised
  • Able to cope with constant repetitive work

    • Desirable

  • Good Telephone Manner
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