Jobs
>
Blackburn

    Head of Quality and Governance - Blackburn, United Kingdom - East Lancashire Hospice

    Show more Collapse job
    Default job background
    Permanent
    Description

    Job summary

    Join us at EastLancs Hospice, where compassionate care meets excellence. We're seeking adynamic Head of Quality and Governance to lead our commitment to exceptionalstandards and compassionate service delivery.

    Role Overview: We're lookingfor an experienced individual to spearhead our quality and governance efforts.In this pivotal role, you'll drive our governance and quality agenda, ensuringadherence to the highest standards across the organisation. From implementingrobust systems to guiding our teams, you'll play a crucial role in maintainingour exceptional reputation.

    Main duties of the job

    Key Responsibilities:

  • Act as the Safeguarding Lead, overseeing policy development, staff training, and coordination with external agencies to ensure the safety and well-being of all individuals under our care.
  • Lead the development and implementation of governance frameworks and quality assurance systems.
  • Ensure compliance with regulatory standards, including CQC requirements, through effective risk management and audits.
  • Provide guidance and support on governance, risk, and compliance matters to staff at all levels.
  • Drive continuous improvement initiatives to enhance the quality of care and service delivery.
  • Maintain an in-depth knowledge of regulatory frameworks and best practices in healthcare quality and governance.
  • Requirements

  • Background in quality and governance roles within Healthcare or Social Care Settings.
  • Proficiency in root cause analysis, GDPR, and information governance.
  • Strong understanding of risk management principles and CQC regulatory framework.
  • Integrity, trustworthiness, and a collaborative working style.
  • About us

    About us: Founded in 1984, East Lancashire Hospice is a cherished charity providing vital support to patients with life-limiting illnesses and their families across Blackburn with Darwen, Hyndburn, and the Ribble Valley. With a dedicated team of over 120 staff and 250 volunteers, we're united by a mission to deliver outstanding care and support to our community.

    What We offer:

  • Salary: £43,911 per annum ( hours per week, across 5 days flexibly to meet the needs of the hospice).
  • Generous holiday allowance: 27 days + Bank Holidays (with option to buy additional days).
  • Access to learning and development opportunities, including funded access to private health scheme.
  • Onsite parking and reduced staff prices at our onsite Café.
  • Equality and Diversity: We're committed to fostering an inclusive working environment and welcome applications from individuals of all backgrounds. Equality of opportunity is at the heart of everything we do.

    Thisrole requires frequent, direct unsupervised access to vulnerable adults and is therefore exempt from the Rehabilitation of Offenders Act 1974.

    Interested? For more details on the role, refer to the job description or email . Only shortlisted candidates will be contacted.

    Make a difference with us at East Lancs Hospice. Join our dedicated team today.

    Job description

    Job responsibilities

    Job Purpose

    As the Head of Quality and Governance, you will champion a culture of excellence and collaboration throughout the organisation, particularly with the Clinical Service Director. Your primary focus will be to spearhead the advancement of governance and quality initiatives within the Hospice, ensuring meticulous implementation and monitoring of systems and processes to uphold the highest standards. This pivotal role entails driving compliance with regulatory requirements, fostering continuous quality improvement, and safeguarding the welfare of our patients and their families.

    Key Performance Areas

    Quality

  • Develop and oversee robust systems to fulfil statutory obligations across all facets of quality and governance.
  • Maintain systems ensuring ongoing compliance with Care Quality Commission (CQC) standards, utilising effective monitoring and self-assessment methodologies.
  • Facilitate the collection of evidence for pre- and post-CQC assessments, collaborating with departmental leaders to ensure comprehensive documentation.
  • Lead, motivate, and support staff to achieve optimal quality outcomes, emphasising adherence to best practices and regulatory standards.
  • Direct the organisational audit program, providing guidance to drive sustained quality enhancement and ensuring meticulous documentation and reporting of findings.
  • Governance and Compliance

  • Act as the Safeguarding Lead, overseeing policy development, staff training, and coordination with external agencies to ensure the safety and well-being of all individuals under our care.
  • Provide integral support to governance assurances, actively contributing to the organisation's risk management framework.
  • Propel the quality improvement agenda by overseeing audit processes, thereby validating service quality and identifying avenues for enhancement.
  • Collaborate with stakeholders to integrate risk and governance practices seamlessly into Hospice operations.
  • Manage the risk assessment process, maintaining an up-to-date organisational risk register, analysing trends, and implementing mitigation strategies.
  • Champion a culture of learning and accountability, ensuring critical incidents and near misses are thoroughly investigated, with lessons learned informing continuous improvement efforts.
  • Cultivate a deep understanding of the governance framework among the leadership team, fostering compliance with regulatory standards and promoting a safety-centric environment.
  • Uphold information governance policies and procedures to ensure adherence to regulatory requirements, providing guidance and support across the organisation.
  • Actively engage in collaborative endeavours with external agencies and partners to advance shared objectives.
  • Professional Responsibilities

  • Collaborate closely with key stakeholders to ensure compliance with regulatory requirements and the delivery of high-quality services aligned with strategic objectives.
  • Serve as the Information Governance Lead, ensuring adherence to legislative and best practice standards regarding patient information management.
  • Demonstrate professionalism and uphold respectful relationships with colleagues while adhering to organisational policies and procedures.
  • Manage time effectively, maintain punctuality and attendance, and utilise hospice resources responsibly.
  • Serve as an ambassador for the East Lancashire Hospice, embodying its vision and values in all interactions.
  • Personal Development

  • Engage in mandatory training pertinent to the role and seize opportunities for personal growth through participation in the hospice appraisal system and relevant training initiatives.
  • Contribute to the education and training of others as appropriate.
  • Managing Services

  • Prioritise safety by promptly addressing hazards, conducting risk assessments, investigating incidents, and implementing risk mitigation measures.
  • Ensure efficient resource utilisation within allocated budgets.
  • Managing People

  • Participate in recruitment and induction processes in accordance with hospice policies.
  • Contribute to staff development initiatives to enhance service delivery and monitor staff engagement with the performance review process.
  • Statutory Duties

  • Maintain compliance with data protection regulations, health and safety protocols, and safeguarding policies.
  • Uphold infection control measures and promote individual rights, diversity, and equality.
  • Working Hours hours per week, across 5 days flexibly to meet the needs of the hospice.

    Notes This job description may evolve to reflect the evolving needs of the hospice and will be subject to annual review during the performance review process.

    Equality and Diversity We are committed to fostering an inclusive working environment and encourage applications from individuals of all backgrounds.

    Person Specification

    Experience

    Essential

  • E1 Substantial experience within a quality/ governance role
  • E2 Risk management
  • E3 Clinical audit
  • E4 Project Management
  • E5 Provision of credible advice and support related to role for staff across departmental boundaries
  • E6 Leading and facilitating role related change
  • E7 Complex investigations for example RCA, serious incidents
  • E8 Scoping, interpreting and applying national and local policy and regulatory requirements
  • Desirable

  • E9 Experience within a health care setting
  • Qualifications

    Essential

  • Q1 Professional Qualification in a related field
  • Q2 First degree or equivalent experience/
  • qualification
  • Q3 Risk Management Qualification / equivalent
  • Q4 Root cause analysis /serious incident
  • investigation training
  • Q5 Evidence of continued professional
  • Development
  • Q6 Professional qualifications(s) in governance,
  • quality, project management/related field
  • Q7 Masters Level qualification / experience in
  • related field
  • Desirable

  • Q4 Root cause analysis /serious incident investigation training
  • Q6 Professional qualifications(s) in governance, quality, project management/related field
  • Q7 Masters Level qualification / experience in related field
  • Knowledge

    Essential

  • K1 Patient Safety agenda
  • K2 Detailed working knowledge of national and regulatory requirements related to quality, health and safety, risk management
  • K3 CQC Regulatory framework
  • K4 Information Governance and GDPR
  • Skills

    Essential

  • S1 Ability to analyse and condense highly complex information in order to produce concise informative reports and effectively communicate to individuals and groups
  • S2 Ability to interpret and apply national and local policy
  • S3 Well developed communication, and interpersonal skills with the ability to engage, negotiate and influence for positive outcomes
  • S4 Excellent organisational skills with ability to Prioritise/reprioritise to deliver work to the required standard by agreed deadlines
  • S5 Attention to detail with ability to absorb a broad range of information quickly and make decisions/recommendations
  • S6 Well developed computer skills and ability to work with a range of IT programmes/ packages
  • S7 Car driver with access to a vehicle for work Purposes
  • Personal Attributes

    Essential

  • PA1 Demonstrates personal integrity, trust and respect for others
  • PA2 Calm and professional and can remain so in challenging situations
  • PA3 Punctual with a good attendance record
  • PA4 Collaborative working style with ability to engage and motivate others
  • PA5 Team player with ability to work alone

  • We have other current jobs related to this field that you can find below


  • Tameside and Glossop Integrated Care NHS Foundation Trust Ashton-Under-Lyne, United Kingdom

    Quality Governance Lead Band hours · - Permanent · An exciting opportunity has arisen within the Corporate Nursing and Integrated Governance Unit for an innovative and skilled Quality Governance Lead. · You will require commitment, passion and motivation in order to fulfil the re ...


  • East Lancashire Hospice Blackburn, United Kingdom

    Join us at East Lancs Hospice, where compassionate care meets excellence. We're seeking a dynamic Head of Quality and Governance to lead our commitment to exceptional standards and compassionate service delivery. · **About us**:Founded in 1984, East Lancashire Hospice is a cheris ...


  • Purchasing Professionals Liverpool, United Kingdom

    My client, a GP federation operating across 5 practices in Knowsley, Liverpool, is recruiting a passionate, determined, and resilient individual to join their growing team as a Governance & Quality Officer, in the fast-paced environment of primary care. · Reporting to the Associa ...


  • Skipton Building Society Skipton, United Kingdom

    Hours: · Full time Permanent role Monday to Friday 35 hours per week · Flexible working. Hybrid working. · **Salary**: · £47,000 Per Annum · Closing Date: · Mon, 22 Apr 2024 · We are recruiting for a unique role within our Mortgage Lending team. Working with the Mortgage Lending ...


  • Community Eye Care CHEC Preston, United Kingdom

    **Job Title**: Quality Governance Administrator · **Location**: Fulwood, Preston. · **Contract Type**: Permanent · **Hours**: 37.5 hours a week · We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and ...


  • Manchester University NHS Foundation Trust Manchester, United Kingdom Secondment

    Job summary · The Suspected Inflicted Head Injury Service (SIHIS) is being piloted at Royal Manchester Children's Hospital. It aims to trial a new approach for the hospital providing information to the Family Court where there is a Child Protection Order owing to suspected infli ...


  • Syngenta Group Manchester, United Kingdom

    Company Description · Syngenta Group is one of the world's biggest agricultural technology companies, with roots going back more than 250 years. With more than 59,000 employees, operating in more than 100 countries, the company strives to transform agriculture with science-drive ...


  • Change Grow Live Bootle, United Kingdom

    Overview: · **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care opti ...


  • Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Wigan, United Kingdom Full time, Part timeJob shareFlexible working 37.5 hours per week

    Choose Well - Choose WWL · Job overview · Working closely with the Division's clinical and management teams and in collaboration with Corporate Governance Team, you will lead the delivery of the governance agenda across the Division of Medicine which includes the Emergency Vill ...


  • Bradford Teaching Hospitals NHS Foundation Trust Bradford, United Kingdom

    The post holder will work with the Associate Director of Quality, the Head of Quality Improvement and Learning and our Patient Safety Specialist to drive the embedding of the Trusts strategies for quality improvement, governance and assurance. This will ensure that quality of car ...


  • Bradford Teaching Hospitals NHS Foundation Trust Bradford, United Kingdom

    As part of the Quality Team ; the role will include strong and visible leadership to the Trust across the whole quality, risk and patient safety agenda; including the provision of expert governance knowledge in an acute hospital setting and will take part in the Trust Wide On Cal ...

  • Lancashire Teaching Hospitals NHS Foundation Trust

    Independent Member

    3 weeks ago


    Lancashire Teaching Hospitals NHS Foundation Trust Darwen, United Kingdom

    This is a role that we rarely recruit to and is therefore important that the right person joins us, as you will be required to provide guidance and governance to the senior leadership team. · Experience of working in a similar role, or at a senior level in a skill set related to ...


  • East Lancashire Hospitals NHS Trust Blackburn, United Kingdom

    An exciting opportunity has arisen for a senior pharmacist leader with significant experience of medicines governance and clinical pharmacy services. You must have the drive to deliver service and workforce changes for the future. We are passionate about innovation and service im ...

  • Lancashire Teaching Hospitals NHS Foundation Trust

    Pension Officer

    2 weeks ago


    Lancashire Teaching Hospitals NHS Foundation Trust Darwen, United Kingdom

    Would you like to be part of a fantastic pension team who have the vision to challenge working practices and provide a high-quality pension service? If so, this vacancy may be perfect for you. An exciting opportunity has arisen to join our dedicated pension team based at Darwen. ...

  • Blackburn with Darwen Council

    Internal Auditor

    3 weeks ago


    Blackburn with Darwen Council Blackburn with Darwen, United Kingdom

    Job description · **Terms and Conditions: Permanent, 37 hours per week** · **Department: Finance & Customer Services** · **Interview Date/ Shortlisting Date: Week Commencing 5th June 2023** · Blackburn with Darwen's Internal Audit is a small, friendly team providing a comprehensi ...


  • Lancashire & South Cumbria NHS Foundation Trust Blackburn, United Kingdom

    An exciting opportunity has arisen for a highly skilled Specialist Safeguarding Practitioner to join the Safeguarding Children and Adult's Team within Lancashire & South Cumbria NHS Foundation Trust (LSCFT). · The post will based within the Pennine locality at Daisyfield Mill, ho ...


  • Lancashire Teaching Hospitals NHS Foundation Trust Darwen, United Kingdom

    Are you a highly motivated versatile individual who has the drive, enthusiasm, ability, and knowledge to drive our services forward and thrives on a challenge? Then this is a fantastic opportunity to come and join our Pensions Team. · We appreciate that full trained NHS Pension S ...


  • Blackburn with Darwen Council Blackburn with Darwen, United Kingdom

    Job description · St James Church of England Primary Academy · Stopes Brow, Lower Darwen, Blackburn. · BB3 0QP · **Job Title**: Learning Support Assistant Level 2 (Nursery) · **Grade/Salary**: NJC Grade C Scale Point 3 (£15,660 actual pay) · **Contract Type**: Fixed Term · **Cont ...


  • Iconservatories Ltd T/A Icotherm Blackburn, United Kingdom

    **Join Icotherm Roof Systems - Junior Buyer** · We have an exciting opportunity for a Junior Buyer to join our dynamic and forward-thinking design and manufacture business. Icotherm Roof Systems (Trading name of Iconservatories Ltd) is the market leader in the supply of high-qual ...


  • Blackburn with Darwen Council Blackburn with Darwen, United Kingdom

    Job description · St James Church of England Primary Academy · Stopes Brow, Lower Darwen, Blackburn. · BB3 0QP · **Job Title**: Learning Support Assistant Level 2 (One to One Support) · **Grade/Salary**: NJC Grade C/B Scale Point 3/1 (£14,407 actual pay) · **Contract Type**: Fixe ...