- To cover the radiotherapy desk and record patient arrival time, liaise with radiographers and nurses to ensure optimum efficiency within the department. (Chelsea branch only)
- To work within clinics assisting nurses and doctors to ensure the smooth running of the clinic. To ensure all clinic documentation and results are ready for the clinic.
- To re-organise appointments at the request of patients or medical staff and to inform patients where necessary. To book appointments for clinics within the Royal Marsden Foundation Trust and any other outside hospitals when requested.
- To be responsible for ensuring that all out patient procedures are entered on PPROCS.
- To provide a scanning system for all documents of importance at the end of each clinic and to ensure they are accurately recorded.
- Deal with departmental correspondence in an efficient, timely and appropriate manner. To receive and send faxes on behalf of the teams/service. To take appropriate messages, recording details accurately. Person Specification
- Good standard of education to GCS/GCSE Leve
- Team leading course - or relevant experience
- Customer care course
- Ability to make decisions, organise and prioritise
- Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members.
- Ability to work under pressure
- Good interpersonal skills with particular ability to liaise and communicate effectively with mutidisciplinary team members
- Ability to work under pressure
- Evidence of working well in a team
- Ability to demonstrate self-motivation
- Ability to make decisions, organise and prioritise Computer Literacy (eg: Microsoft Word and Outlook)
- Ability to lead a team
- Ability to motivate others
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Senior Receptionist - Sutton, United Kingdom - The Royal Marsden NHS Foundation Trust
Description
Job summary
Outpatients are seeking an enthusiastic senior receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site. This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a reception service for patients and relatives. The role also includes preparing medical records for the consultant's clinics. As a member of a mulit-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for Hours a week Monday - Friday, for further information please contact Tracey Lover on
Main duties of the job
The Senior Administration Officer is a member of the Outpatient/RDAC Administrative Team, covering the clinics, preparation and reception areas. He/She will adopt a professional and caring attitude with a polite and courteous manner in all aspects of communication. A uniform will be worn at all times to ensure a neat and professional appearance.
The post holder will support both the Administration Manager and the Deputy Manager whilst providing a supervisory role to the OPD/RDAC Administration Officers.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job descriptionJob responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Education/Qualifications
Essential
Desirable
Experience
Essential
Skills Abilities/knowledge
Essential
Desirable
