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    Technical Manager - Bedford, United Kingdom - Vertiv

    Vertiv
    Vertiv Bedford, United Kingdom

    4 days ago

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    Description

    . JOB SUMMARY

    The position requires them to support the management of the Vertiv Service Operations Business.

    As Tech Manager they will support the Engineering Manager Generator & Switchgear Services with ensuring the field engineering team are trained to a high standard and able to carry out their engineering duties safely and to industry standards, by writing training material, and delivering training in both the Vertiv training centre and in the field.

    They will assist the other regional Technical Managers with technical support, and the delivery of projects where required.

    They will encourage and promote Service excellence at every opportunity and will lead by example.

    They will be responsible for providing technical support for our engineers and customers alike and you will also be responsible for supporting the customer service team, scheduling team, procurement team and contract & non-contract sales teams.

    They will also be responsible for assisting and managing aspects of the remedial business, assisting with quotations and ensuring remedial works are organised and completed successfully, including the delivery of electrical projects.

    They will also provide support to both internal and external customers.

    ESSENTIAL JOB FUNCTIONS

    Engineering Management/Activity:

    1. The candidate must be prepared to cover varying locations within the UK.
    2. To be conversant with operation of the products under contract.
    3. To offer technical guidance and support to field service engineers and customers.
    4. To take part in a technical support rota for the country to cover outside normal working hours requirements.
    5. Evaluate employee performance to ensure peak productivity.
    6. When necessary to undertake breakdowns, any subsequent repair/return visit and commissioning of new equipment.
    7. To promote the company image on site by providing a professional service to customers, where necessary instructing site staff on care and operation of the installed equipment.
    8. Delivery with regional teams of electrical projects that would be out of scope of the projects team.
    9. Electrical/mechanical support to the engineers and other regional Tech managers.

    Service Remedial Sales & Back office support

    1. To support the back-office team & Engineering Manager in raising the standard of engineer's recommendations and general engineering.
    2. You will be required technically to contribute towards the service quotations process.
    3. When necessary you are to offer technical guidance and support to the back-office staff and Engineering Manager.
    4. To attend customers site to assist with the quotation process and sale of our offerings.

    QHSE

    1. Where required, to compile site/activity specific Method Statements and approve any Method Statements issued.
    2. To assist in the undertaking of customer site/ FSE quality control & H&S visits on time. Recording both service engineer performance and customer feedback.
    3. To assist with the implementation / monitoring of the company HSE policy measuring and recording compliance.
    4. Assist with the registration of all sites to ISO14001 Environmental & OHSAS18001 Health and Safety management standards.
    5. Assess and control all risk (health, safety and environmental) identified for all standard activities and premises. Identify and comply with all relevant legislation.
    6. Ensure all our contractors and subcontractors are vetted, approved and appropriate for use.
    7. Ensure safe working practices with appropriate procedures, prevention measures & precautions are in place.
    8. Reduce adverse events; incur no lost time events or high severity events.
    9. Ensure that all adverse events identifying and implementing improvement action as appropriate.
    10. To increase awareness of the management system and elements of operation. health and safety and environmental management.
    11. To contribute towards the review of a common Safety Method Statements and Risk Assessments for all FSE activity across the UK business.
    12. Ensure all Engineers have sufficient training in order for them to carry out their roles safely.

    Human Resources & Training

    1. In discussion with the Technical & Engineering managers assess the training requirements to ensure all staff have the required skills to efficiently conduct repairs and maintenance on current and new equipment operating within the region.
    2. Training, writing and delivering training both in the field and within the Bedford Training Centre. KPI would be to deliver one week of training per calendar month.
    3. To work along side the learning and development team to ensure the smooth delivery of Engineer training.

    Reporting

    1. To meet/exceed all KPI's set.
    2. Provide EM with feedback on Operational performance.
    3. Provide EM with statistics on Site visit inspections, Incident/Accident claims, Calibration, PA testing, PPE issue, Training & Customer feedback.

    Interactions:

    Customers, both yours & other Regional Operations teams, Senior Management, Key Accounts, Technical Support staff, Service Contract Sales, Product Sales, Marketing, Facilities, HR, Finance, Sub contract Service Providers & Suppliers.

    Knowledge, skills and Abilities:

    1. 5 years' experience as a Generator service engineer.
    2. 10 years in the GeneratorIndustry or similar.
    3. Strong focus on customer satisfaction and long-term customer relation building.
    4. HNC /HND in Electrical/Electronic engineering or equivalent experience .
    5. Excellent written and verbal communications.
    6. Excellent organizational and time management skills.
    7. Self-motivated and capable of operating with minimal supervision.
    8. Ability to successfully interface with various departments and personnel in potentially stressful situations.
    9. A recognized team leader and strong communicator.
    10. Service Operations requires a 24hour commitment and working may often be necessary.
    11. Clean Driving License.
    12. Experience in delivering training.
    13. Good working knowledge of Microsoft Word, Excel & PowerPoint. And willingness to learn specific Vertiv business systems.
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