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    Customer Success Associate - United Kingdom - KORE Software

    KORE Software
    KORE Software United Kingdom

    1 week ago

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    Description

    KORE Software is the leading intelligence platform in the sports and entertainment market, delivering performance-driven software, data, and consulting services to our clients. We're looking for an organised, energetic, and driven teammate to join our growing team in EMEA as a Customer Success Associate. In this full-time position, you will work closely with other members of the Success Team and supporting departments to continue to maintain KORE's market-leading position. The Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry and in utilising the KORE product.

    Location

    We have a flexible approach but require visits to our central London office with regular travel to visit customers.

    Our Values

    We operate with transparency. We communicate and act with resolute honesty, integrity, and respect.

    We are accountable. We take ownership of the quality of our work and can be counted on to deliver.

    We commit to our customer. In all that we do, our customer is our priority. We are fanatical about serving both our internal and external customers.

    Working across our portfolio of products - Fan, Business, and Partner Intelligence - the role will oversee key accounts in EMEA and manage the relationship from the implementation process through to contract renewal.
    Effectively manage project milestones and communicate overall onboarding timelines.
    Leading the day-to-day client needs, following up on strategic interests with key stakeholders internally and externally.
    Focus on expanding KORE's existing business; cross-selling additional product offerings & consulting services that meet clients' business requirements.
    Support Success Leadership through contract renewal discussions and extensions.
    Increasing adoption & product usage while recognising the need to solve uniquely different problems related to specific business objectives for each account.
    Assist in identifying and implementing efficiencies through all aspects of the account management process.
    Liaise with colleagues on Support, KPI (consulting department), & Product team to manage client-specific desires through resolution.
    Travel to customer locations for all relevant aspects of the onboarding and training process as and when required.

    Qualifications

    Bachelor's Degree in Business, Finance, Economics, Marketing or other

    2 + years' experience within a relevant business or role Experience of, or a keen interest in, the business of sport. Excellent relationship-building, customer service, and interpersonal skills. Effective multi-tasker that can operate day-to-day with a sense of urgency. Highly motivated, positive attitude, collaborative in nature, with a strong desire to grow their career with KORE. Self-directed and able to work independently with integrity. Strong organisational skills and attention to detail. Good IT skills and proficiency with Microsoft Office 365. #J-18808-Ljbffr
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