- Travel Operations at Duffel
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Resilience Analyst
1 week ago
Venturi London, United KingdomChange / Readiness Analyst ( Utilities ) London / Hybrid (2 Days onsite) · 6-12 Months initial contract · ASAP Start · Competitive Rates (Inside IR35) · Change / Readiness Analyst is required to join a leading Utilities client to deliver an Enterprise Industry Programme initiat ...
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Operational Resilience Analyst
4 hours ago
BCT Resourcing City of London, United KingdomI am recruiting for a very exciting opportunity to join one of my growing clients at an amazing time. · With very stellar growth plans and promotion opportunities this is a really good time to join their business. · I am looking for a Risk or Compliance junior who is looking to g ...
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Resilience Analyst
1 week ago
Venturi London, United KingdomJob Description Change / Readiness Analyst ( Utilities ) · London / Hybrid (2 Days onsite) · 6-12 Months initial contract · ASAP Start · Competitive Rates (Inside IR35) · Change / Readiness Analyst is required to join a leading Utilities client to deliver an Enterprise Industry ...
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Resilience Analyst
1 week ago
Venturi London, United KingdomChange / Readiness Analyst ( Utilities )London / Hybrid (2 Days onsite)6-12 Months initial contractASAP StartCompetitive Rates (Inside IR35)Change / Readiness Analyst is required to join a leading Utilities client to deliver an Enterprise Industry Programme initiative.As the Chan ...
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Resilience Analyst
3 days ago
Lawrence Harvey London, United KingdomTier 3 Cyber SOC Analyst - Full time Contract - 9 months · I am working with an award-winning insurance company who have are offering a 9 month, full-time contract starting ASAP with extension potential. You will be working hybrid 1/2 a week in London and work 9-5pm shifts, so t ...
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Operations Resilience Analyst
1 week ago
CBSbutler London, United KingdomOur client, an insurer in the Lloyds London Market is seeking a Controls and Operations analyst to support the Controls and Data Assurance (CDA) Manager by: · Monitoring, maintaining, and improving the company's internal controls framework in accordance with management and regul ...
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Analyst: Climate Resilience
1 week ago
Cadlas United KingdomCadlas is a dynamic start-up advisory practice focused on the rapidly expanding field of climate resilience financing. Our mission is to help build a climate resilient future, by helping capital to flow towards activities, assets and technologies that build resilience to the impa ...
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Senior Analyst, Operational Resilience
1 week ago
ICE Mortgage Technology London (Greater), United Kingdom Part time, Full timeJob Purpose · To co-ordinate and support the various aspects of ICE Clear Europe's ("ICEU") operational resilience framework. As a financial market infrastructure providing clearing services to several ICE exchanges and approximately eighty Clearing Members, clearing over five mi ...
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Business Risk Analyst
1 week ago
eFinancialCareers London, United Kingdom**Business Risk Analyst** · Are you an experienced Business Risk Analyst? · Do you have solid experience working within Asset Management/ Investment Management? · We are currently recruiting a Business Risk Analyst to join the Business Risk team in our London office. · This role' ...
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Regional Business Resilience Planner
5 days ago
TikTok London, United KingdomResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices, including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. · Why Join ...
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Senior Operational Risk Analyst
1 day ago
Harnham London, United Kingdom**SENIOR OPERATIONAL RISK ANALYST** · **UP TO £40,000 + PENSION + BONUS** · **REMOTE** · A specialist mortgage lender is looking to add a hardworking, driven operational risk associate to their team. The role will involve supporting the Operational Risk Manager and have a focus o ...
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IT Database Analyst
1 week ago
Remit Resources London, United KingdomIT Database Analyst who will be responsible for providing strategic leadership and management with data, assessment and examinations to drive the use of data and provide analytics for informed decision-making in order to raise standards across the school. · The IT Database Analys ...
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BNY Mellon London, United Kingdom InternshipSHIPOverview · 2023 Summer Internship Program Chief Administrative Office (CAO) - London · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance and technology. We are one of the world's top asset mana ...
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Cyber Resilience Manager
1 week ago
Pontoon London, United Kingdom**Cyber Resilience Manager** · **Duration: 3-6 Months (Possibility for extension)** · **Salary: £83,000 per annum** · **Location: Hybrid (Offices situated in London and Leeds)** · Our high profile client are building their cyber security capability and have a fantastic opportunit ...
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The Bank of New York Mellon Corporation London, United Kingdom InternshipSHIP**2023 Summer Internship Program **Chief Administrative Office (CAO) - London · **_Bring your ideas. Make history. · - ** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance and technology. We are one of the world's top asset m ...
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Senior Performance Analyst
4 hours ago
eFinancialCareers London, United KingdomMiryco Consultants are currently working with an Investment Manager looking for a high-achieving Performance Analyst to join their Client Reporting and Performance Team. This is an excellent chance for an Analyst experienced in working with performance datain an asset management ...
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Senior Strategy and Policy Adviser
3 days ago
Department for International Trade London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £47,981 - £60,129- National: £47,981 - £56,396; London: £51,714 - £60,129**Job grade**: · - Grade 7**Contract type**: · - Permanent**Business area**: · - DIT - Trading Systems: Other**Type of role**: · - Policy**Working patte ...
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Head of Operational Resilience Relationship
6 days ago
eFinancialCareers London, United KingdomAt M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities ...
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Interim Regulatory Policy Analyst
3 days ago
Eden Brown Synergy London, United Kingdom**Interim Regulatory Policy Analyst** · It's raining Regulatory Policy Analysts · I am working with a public sector organisation partner seeking to recruit two interim regulatory analysts to support the work of RAPID for a period of 6 months initially. The focus of these roles is ...
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Junior Business Analyst
1 week ago
Sparta Global London, United Kingdom_We want to make you one of our specialist Business consultants_ · **What is a Business Analyst?** · The role of a BA is different from one organisation to the next and as such you need to be well prepared for the plethora of duties you will be required to perform. You will becom ...
Operations Resilience Analyst - London, United Kingdom - Duffel
Description
We are based in Shoreditch, London and have a hybrid work-from-home policy and require everyone to come to our office on Tuesdays and Thursdays.
Travel sellers across the globe, from traditional travel agents to the latest mobile apps, use Duffel to sell flights and hotels.
(We call these travel sellers "merchants".) We own and are responsible for their bookings - including complying with the airlines' rules and policies.
The Travel Ops team is there to handle all types of queries related to bookings- whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's side.
Are you passionate about travel and customer service? We're thrilled to invite an experienced Operations Process Improvement Analyst to join our Travel Operations team In this role, you'll dive into our customer service data, uncovering valuable insights and trends to enhance our support for travellers.
Join us in shaping memorable travel experiences for our customersAs an early-stage startup, we're seeking individuals who can help build our team's processes from the ground up.
Experience analysing large datasets to identify trends, patterns, and correlations related to customer service performance and customer satisfaction.
Attention to detail and a commitment to maintaining high-quality standards.
Experience in quality assurance processes and methodologies
Passionate about the Travel industry and delivering great customer service.
Developing and maintaining dashboards & reports to track customer service key performance indicators
Collaborate with cross-functional teams to ensure data-driven decision-making and alignment with organisational goals.
Identify and project manage opportunities for process optimisation and efficiency within the customer service function based on data analysis.
Ensure the accuracy, completeness, and reliability of customer service data through regular quality checks and validation processes.#