- Controlling scheduling and workload through the management of the team's ticketing queue
- Acting as the Major Incident Manager as and when needed to support the IT function and the wider business.
- Mentoring, coaching, management support and development including appraisals, evaluations and reporting of individual performance targets for their direct reports, plus oversight of their direct reports
- Performance monitoring, setting and reporting of the teams' KPIs, targets and goals to Senior Management and the wider company
- Ensure collaboration with all service desk managers and team leaders to ensure 1 global process
- Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried out are of the highest quality
- Team Leader experience in a Service Desk or similar environment with a proven track record to identify process improvements and initiate change
- ITIL Qualification (desirable)
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IT Service Desk Analyst
8 hours ago
LTS Resourcing LTD Jarrow, United KingdomWe are urgently seeking an IT Service Desk Analyst to join our market leading client on a 6-9 months fixed term contract basis, hybrid working, 7.00am to 3.00pm, with some weekend work. · As the IT Service Desk Analyst, you will be responsible for providing first level support th ...
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Service Coordinator
1 week ago
Detail2Recruitment Hebburn, United KingdomWe are working with a growing Facilities Management organisation who are looking for an additional helpdesk coordinator for their office in the North East in the South Tyneside area to join their expanding service team. · **Job Purpose** · To proactively manage reactive and plann ...
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Cleaner (Part-time)
1 week ago
Dr Thorniley-Walker & Partners Boldon Colliery, United Kingdom Part timeDOMESTIC STAFF SHOULD / WILL NOT BE PERMITTED TO CLEAN / MANHANDLE ANY MEDICAL EQUIPMENT / INSTRUMENTS OF ANY SORT. · JOB DESCRIPTION - DOMESTIC STAFF · To maintain a high standard of cleanliness within the health centre building at all times. For easier delegation of workload th ...
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IT Service Desk Adviser
3 days ago
Newcastle Building Society Wallsend, United Kingdom**About the Role** · We have an exciting opportunity for an IT Service Desk Adviser to join our team. This is a great opportunity to start your career in IT with a clear career pathway. · Our Service Desk is a friendly and fast-paced environment and as a Service Desk Advisor, you ...
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Pat Tester
2 days ago
DRA PAT Testing Limited South Tyneside, United KingdomWe are searching for a new team member · Do you want a PAT testing job? We are searching for a new person to join our team, but we won't recruit just anyone and we're not in a rush to appoint. · We'll wait until the right person comes along. · The right person will be City & Guil ...
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Service Desk Team Leader
2 days ago
Netwirking Ltd North Shields, United Kingdom**£30,000 per year** · **Monday-Friday** · **Hybrid working - available after a training period in the office (2-3 months)** · Netwirking Recruitment are helping a client based in North Shields as they look to add an IT Team Leader to the business due to an increase in workload. ...
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HR Systems Support Officer
1 week ago
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust North Shields, United KingdomThe systems we support include HealthRoster, HealthMedics and SafeCare among others. They are vital for safe patient care, workforce efficiencies, efficient rostering of all staffing levels, integration and visibility of non-medical and medical staff, capacity and demand planning ...
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IT Service Desk Team Leader
1 week ago
Netwirking Ltd North Shields, United Kingdom**£30,000-£33,000 per year** · **Monday-Friday** · **Hybrid working - available after a training period in the office (2-3 months)** · Netwirking Recruitment are helping a client based in North Shields as they look to add an IT Team Leader to the business due to an increase in wo ...
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Customer Care Coordinator
1 day ago
Northumbria Primary Care North Shields, United KingdomNorthumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. · You must be able to prioritise workload ...
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IT Support Engineer
6 days ago
Stangate HR North Shields, United Kingdom**IT Support Engineer** · **North Shields, Newcastle** · **£21,000 - £28,000 depending on experience** · **Benefits include: 33 days holiday, healthplan scheme and complimentary lunches** · My client is the UK's number one training provider for the energy sector · - training over ...
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Retail Assistant
3 days ago
Tynemouth Aquarium North Shields, United Kingdom**Job Title: Retail Assistant** · **Location: Tynemouth Aquarium** · **Contract Type: Permanent/Variable Hours** · **Salary: NMW** · We are looking for a Retail Assistant to join our team at Tynemouth Aquarium, Tyne & Wear · Tynemouth aquarium, located on the North East coast is ...
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Senior Purchase Ledger
1 week ago
Jackson Hogg North Tyneside, United KingdomJackson Hogg are delighted to be supporting a fantastic business on the appointment of a Finance Team Leader. · Lead responsibility for the day to day activities of purchase ledger, cash and banking across both sites. Responsible for weekly payment runs, including foreign payment ...
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Finance Team Leader
1 week ago
Jackson Hogg North Tyneside, United KingdomJackson Hogg are delighted to be supporting a fantastic business on the appointment of a Finance Team Leader. · Lead responsibility for the day to day activities of purchase ledger, cash and banking across both sites. Responsible for weekly payment runs, including foreign payment ...
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Specialist Youth Practitioner
1 week ago
EDGE NE North Tyneside, United Kingdom**Job Advert - Specialist Youth practitioner** · **FULL TIME** · **Salary £22000** · **Location · - South Northumberland, North Tyneside** · EDGE is an organisation covering the Northumbria and Cumbria area, engaging identified young people in our mentoring programme, based on a ...
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Administrator - Property
1 week ago
Northern Powergrid Shiremoor, United Kingdom**Do you want to help power your career and be part of an evolving energy industry?** · An exciting opportunity has arisen for an enthusiastic Administrator - Property to join our team. · The energy industry is advancing with investment in smart technology innovation and Northern ...
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Administrator - Property
1 week ago
Northern Powergrid Shiremoor, United Kingdom**Do you want to help power your career and be part of an evolving energy industry?** · An exciting opportunity has arisen for an enthusiastic Administrator - Property to join our team. · The energy industry is advancing with investment in smart technology innovation and Northern ...
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Itsm Team Leader
2 days ago
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Whitley Bay, United KingdomThe post holder will ensure that IT Service Desk processes and services are coordinated and delivered effectively to all staff and sites across the Trust, to ensure delivery of the Service Level Agreement (SLA). · Northumbria Healthcare NHS FT provides health and social care serv ...
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Itsm Team Leader
1 day ago
Northumbria Healthcare NHS Foundation Trust Whitley Bay, United KingdomLead and manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the Service Desk team, overseeing their day-to-day operations, and ensuring timely incident ...
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School Cleaner
1 week ago
NIC SERVICES GROUP LTD Whitley Bay, United Kingdom Part time'''Job Overview''' · We are currently seeking a Cleaner to join our team. As a Cleaner, you will be responsible for maintaining cleanliness within the school. This is an important role in ensuring a safe and healthy environment for children, employees and visitors. · '''Duties''' ...
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Customer Care Administrator
1 week ago
Northumbria Primary Care Whitley Bay, United KingdomNorthumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. · You must be able to prioritise workload ...
Service Desk Manager - Jarrow, Tyne and Wear, United Kingdom - LTS Resourcing LTD
Description
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis.
As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.
Key responsibilities of a Global ITService Desk Team Leader:
Service Desk Team Leader: