Jobs

    Service Desk Analyst - York, United Kingdom - Concept Resourcing

    Concept Resourcing
    Concept Resourcing York, United Kingdom

    2 weeks ago

    Default job background
    Permanent, Full time
    Description

    Job Title:
    Service Desk Analyst - First Line Support

    Location:
    York


    Salary:
    £26,000

    Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN.

    Responsibilities

    Address first and second-level user queries.
    Monitor systems and service status.
    Respond promptly to incidents.
    Deliver support through various channels.
    Requirements

    IT background with experience in technical support.
    Excellent communication and customer service skills.
    Ability to work independently and in a team.
    Full driving license and York-based.
    Preferred Skills

    Experience with platforms like Microsoft Windows, Active Directory, and Service Desk tools.
    Knowledge of data centre technologies and security services.
    Benefits

    Competitive salary of £26,000.
    Opportunities for career growth.
    Supportive work environment
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