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    Remote Product Manager Needed - York, North Yorkshire, United Kingdom - Candour Solutions

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    Description
    Job Description – Head of Product – End User Experience

    We hire the best people for the work, and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.

    We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices.

    Our focus on collaboration and cross- functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co- create to set out how they'll work together.


    Position:

    Head of Product:
    End User Experience Reporting to: ITS

    Chief Technology Officer Location:

    York, London or Colchester In IT Services, our collective goal is to deliver and maintain best-in-class, innovative infrastructure solutions that are sustainable, resilient and inclusive.

    We work within an Agile methodology, because that helps us to deliver the right solutions quickly and accurately.

    It also means that we have the flexibility to pivot and adapt our work, through iterative testing with our Hiscox colleagues.

    We're driven to innovate through technology, we're valued for our skills, our work is varied, and we're encouraged to take every opportunity to develop and grow.

    To deliver this vision, the EUX value stream will have full lifecycle ownership (inception, design, build, support, change & decommission) of the front-end tools and technologies (M365, Laptops, Citrix, Unified Comms estate etc.) You will be responsible for leading the development and execution of the EUX product roadmap, defining and delivering innovative end user solutions that meet the needs of our Hiscox colleagues.

    Core Infrastructure Platforms, Head of Engineering & Technical Architecture, Head of Service and Head of Agile Delivery.

    Leading a team of Product Owners and Product Analysts, the Head of Product for EUX is a critical role that requires strong technical knowledge, strategic thinking, commercial acumen and excellent communication skills.

    Stay up to date with industry trends and market dynamics to identify opportunities for product innovation and growth.


    • Build, lead and manage a team of Product Owners (including Associate POs) – foster a collaborative and high-performing culture within the team, provide guidance, mentorship and professional development opportunities.
    • Drive the end-to-end product development process, including ideation, requirements gathering, prioritisation and roadmap creation. Work closely with delivery and engineering teams to ensure high-quality product delivery and maintenance.
    • Develop a deep understanding of stakeholder needs by implementing simple, effective and continually available feedback mechanisms such as roadshows, interviews & satisfaction surveys.
    • Own risk, audit, vendor, financial management for the EUX value stream.
    • Monitor product adoption and success metrics to make data-driven decisions to drive product improvements and user satisfaction.
    • Attend and participate key Agile retrospectives helping remove blockers to team productivity.
    • Demonstrate 'lean thinking', continuously looking to minimise waste and drive efficiency within the EUX value stream.
    • Be the Co-Chapter Lead for Product within IT Services, sharing knowledge, best practices and developing the team – coaching and mentoring our Product Owners and Product Analysts to support their career development.
    • Be a visible participant and advocate of the wider Hiscox product management community to aid continuous learning, innovation and best practice.
    Strong technical background and deep understanding of infrastructure technologies, such as cloud computing, networking, storage, virtualisation, end-user-compute, etc.


    • Deep understanding of Agile and product management frameworks.
    • Experience working on large, complex projects, programmes or products with


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