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    IT Helpdesk Team Leader - York, United Kingdom - Invigorate Recruitment

    Invigorate Recruitment
    Invigorate Recruitment York, United Kingdom

    4 days ago

    Default job background
    Full time Customer Service / Support
    Description

    IT Service Desk manager

    YORK (YO26)

    £37k pa

    Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Service Desk Manager

    The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc.

    It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company.

    Key Responsibilities IT Service Desk Manager

    • Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner.
    • Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
    • Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
    • Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
    • Manage devices through MDM.
    • Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.
    • Document and maintain accurate records of IT issues and their resolutions.
    • Work closely with the team and other departments to troubleshoot and resolve IT-related issues.
    • Ensuring that support tickets are completed promptly and documented correctly.

    Skills and Qualifications for the Service Desk Manager:

    • Proven experience in IT support, especially network and system administration.
    • Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
    • Experience with mobile device management (MDM) and endpoint security.
    • Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).
    • Experience working with a ticketing system.
    • Excellent problem-solving skills.
    • Strong communication skills and the ability to work effectively in a team.
    • Experience in asset management.
    • Skills in using terminals and scripting (PowerShell/Command Prompt/Bash...) is desirable but not required.

    Overview of The Role

    Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break.

    Role to be based at their York Head Office.

    Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order.

    Holiday entitlement is 22 days plus bank holidays – this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.

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