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Quality and Service Improvement Officer
2 weeks ago
Independent Office for Police Conduct London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £33,783- Plus London Weighting, if applicable**Job grade**: · - Other**Contract type**: · - Fixed Term**Length of employment**: · - 12 months with the possibility of extension or being made permanent**Type of role**: · - Busi ...
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Service Performance, Quality and Standards
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Reed Talent Solutions Camden, United Kingdom**_Service Performance, Quality and Standards Executive_** · **_Permanent _** · **_Bedford Office Base with Hybrid Working_** · **_£42,000 circa_** · **The role** · To support the SPQS team with monitoring, collating and interrogating quality data across all service lines. The ro ...
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Head of Quality Regulatory Services
6 days ago
Kingfisher London, United KingdomOverview: · We're Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We're made up of over 78,000 passionate people, call over 1,300 stores home and operate in 8 countries. That's right, we're big, but we have ambitions to become even bigger and eve ...
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Customer Service Quality Assurance and Knowledge
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Page Personnel Public Sector & Not for profit London, United Kingdom**Client Details** · A leading G15 Housing Association are in need of a Customer Service Quality Assurance and Knowledge Analyst to join their team on a permanent basis. · **Description** · Key responsibilities: · - Maintaining the knowledge base system and quality scorecard syst ...
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MUFG London, United Kingdom**Do you want your voice heard and your actions to count?** · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organizati ...
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MUFG - United Kingdom (BTMU) London, United Kingdom**Do you want your voice heard and your actions to count?** · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organizati ...
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North West London Pathology London, United KingdomNorth West London Pathology has an exciting opportunity to join the high performing Quality team providing support to the recently created, Pathology Support Services Division and assisting the Point of care testing team in obtaining accreditation against ISO15189:2022. · The suc ...
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Service Quality Specialist
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Jardine Motors Group South London, United Kingdom**Overview of role**: · Do you have previous experience within an aftersales department? Are you looking for a new challenge within a successful and growing dealership supported by a strong management team? If so, then Jardine Motors Group are looking for you · We love people who ...
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Quality & Services Manager
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First Military Recruitment Greenwich, United Kingdom**MS339 - Quality & Services Manager** · **Location: **Greenwich, London · **Salary: **£55,000 - £60,000 per annum · **Overview: **First Military Recruitment are currently seeking a Quality & Services Manager on behalf of one of our clients. · To support the Quality & Services Ma ...
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Service Quality Specialist
1 day ago
F4P Recruitment United Kingdom £72,600A great opportunity to join a leading technology company in a new role responsible for defining, measuring and improving quality standards in the after sales service as a Service Quality Specialist. · Using your experience the Service Quality Specialist will take the lead in est ...
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Quality Services Coordinator
2 weeks ago
Service Care Solutions Ltd London, United KingdomQuality Assurance Service Manager · London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring th ...
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Service Quality Specialist
1 day ago
F4P Recruitment United Kingdom £72,600A great opportunity to join a leading technology company in a new role responsible for defining, measuring and improving quality standards in the after sales service as a Service Quality Specialist. · Using your experience the Service Quality Specialist will take the lead in est ...
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Quality Services Coordinator
2 weeks ago
Service Care Solutions United KingdomQuality Assurance Service Manager · London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates. The role will be responsible for ensuring tha ...
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Quality Service Lead
1 week ago
Alchemy Global Talent Solutions Ltd. London, United KingdomTeam Manager, Client Service Delivery - Global Immigration & Mobility · Posted: 8th May, 2024 · Job Ref: 17296 · Salary: Competitive base + Share options + Private medical + Bonus · We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & ...
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Director of Service Quality
3 weeks ago
Pharma Search London, United KingdomDirector Business Development Europe (Late Phase/ Outcomes) · An exciting opportunity to join the world's leading Pharmaceutical Services Company, offering product development and commercialisation services to the Pharmaceutical, Biotechnology and Medical Devices industries. · T ...
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Service Quality Engineer
2 weeks ago
Vertiv Co United KingdomGeneric Job Summary: A brief synopsis of the role; this summary is intended to describe all employees at Vertiv who perform this work. Your HRBP can provide the Job Architecture description if needed. · Provide support and accountability for planning, controlling and improving ...
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Service Quality Specialist
14 hours ago
F4P Recruitment London, United KingdomA great opportunity to join a leading technology company in a new role responsible for defining, measuring and improving quality standards in the after sales service as a Service Quality Specialist. · Using your experience the Service Quality Specialist will take the lead in esta ...
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Service Quality Executive
2 weeks ago
California Advisors, LLC London, United KingdomHappy New Year to our AEP Membership And Happy 50th Birthday to AEP We are excited to kick off our 50th year with a talented and dedicated Board of Officers and Directors. · Our Board's Executive Officers for 2024 include: · • President – Mindy Fogg, City of Carpinteria · • Ex ...
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Quality Services Manager
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HERMÈS London, United KingdomKey responsibilities · 1. Quality Control: Monitor and maintain quality standards for all logistics processes, including shipping, receiving, inventory management, and transportation. · 2. Compliance Management: Ensure compliance with industry regulations, safety standards, and ...
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Service Quality Adviser
4 weeks ago
Energy Jobline CVL London, United KingdomQuality Standards Advisor · London ( Travel) · £40 - £45k plus car/allowance · We are working with a leading Property Services Contractor to recruit a Quality Standards Advisor to join their team. In this role, you will contribute to the development and correct application of t ...
Director of Service Quality - England, United Kingdom - Wingstop Restaurants Inc.
Description
1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings.
It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic.
We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth.
The Senior Ops & Development Director will be a key player in the execution of Wingstop's long term vision.The international division of Wingstop is on a mission to grow 10X and EMEA alone will be more than doubling its presence of 60 restaurants over the coming years.
Key areas of focus for this role will include: best-in-class new market entry execution, successful restaurant growth in existing markets, optimizing store design for thru-put, 18 months rolling pipeline management, operational excellence, equipment innovation & P&L optimization driving value to our Brand Partners (via franchisee network).
A great candidate for this role will not only provide deep operations and broad business support, but also make sure we meet or exceed revenue and development targets.
Your influence over brand partners and internal teams will directly impact the success of the region.
You can also expect to provide additional support to and work cross functionally with various teams (marketing, development, training, supply chain, etc.) to ensure operational brand standards are maintained.
you will play a critical role defining and driving the business and brand expansion of Wingstop across the EMEA region.
Support the strategy to achieve Operational Excellence through close monitoring of performance against QSC audits, Guest Experience, and WingYOU training utilization.
Leverage your deep experience and strong influence to identify root causes and deliver creative solutions for brand partners and WRI.
Engage the Brand Partner, Real Estate and Construction teams to ensure your region achieves target restaurant openings.Provide enriching stretch development opportunities for Senior Operations Manager and Real Estate Manager in particular, allowing the business to exceed its goals and each individual to grow exponentially.
Develop, lead, and provide expertise to the full network of restaurants in the areas of operations, compliance, brand management, training, sourcing, real estate development, and franchising.
Work with other parts of the business / stakeholders to deliver concept design, new product development, and culinary and business insights.
Provide comprehensive insight into market and industry trends, competitive intelligence, and regulatory details.Support Managing Director and Global Business Director to maximize the funnel for potential new brand partners and showcasing the brand opportunity.
Build, define, and implement best practices to provide brand consistency, while creating synergies throughout our restaurants in the different regions.
Lead ops innovation initiatives alongside the Senior Ops Manager. Launch, evaluate and roll out a global innovation program to improve Speed, Quality and Consistency across the business.Oversee the development (and constant evolution) of standards and tools that are executed in the region. Manage a wide range of regional issues with our Brand Partners identifying the root causes and finding creative solutions.
Prepare quarterly regional business reviews, highlighting strengths and opportunities of restaurants and franchisees.
Build and develop organizational teams that support company growth and culture.
You feel there is always opportunity to further your personal and professional growth. You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment.
You have at least 10 years deep operational experience across fast growing international food and beverages with proven capability in development, pipeline management and New Restaurants openings.
SMART:
You have a high degree of emotional intelligence and a thirst for knowledge.
You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.
ENTREPRENEURIAL:
You work with an owner's mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution.
Frequent use of a computer and other technology essential to the successful completion of your everyday role responsibilities, often in a seated position.
Routine need to shift priorities among simultaneous projects.
Multi-tasking capability to drive projects whilst supporting Brand Partners, visiting international markets and liaising with the GSC (Global Support Centre) in Dallas.
High level of international travel predominantly across European and Middle East countries.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
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