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Cardiff

    Senior NOC Engineer in Cardiff - Bristow Holland

    Bristow Holland
    Bristow Holland Cardiff, United Kingdom

    1 month ago

    Default job background
    Full time
    Description

    Bristow Holland have an excellent Senior NOC Engineer position working for an exciting nationwide organisation based in Cardiff with 3 days a week working from home.

    Responsibilities:

    • Manage, operate, and develop the network environment for retail and business customers.
    • Act as an escalation point for employees and customer service operatives, as well as providing excellent customer service to retail and business service providers.
    • Perform necessary change management minimising customer impact.
    • Respond to outages and major incidents and follow incident management best practices.
    • Provide a point of senior escalation for level 1&2 Engineers.
    • Maintain and upgrade the Core network.

    Key Skills:

    Essential

    • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF, MPLS).
    • Familiarity with access control models and network security.
    • Sharp troubleshooting skills
    • Strong networking experience

    Desirable

    • Experience with GPON/FTTH technology, experience in a Telecom environment, knowledge of SIP.
    • A strong ability to build maintain and troubleshoot MEVPN services.
    • Incident Management.
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