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    Retail Account Co-ordinator - Birmingham, United Kingdom - Metro

    Metro
    Metro Birmingham, United Kingdom

    Found in: Appcast UK C C2 - 6 days ago

    Default job background
    Description

    Powered by industry-leading Metro technology, Metro Global deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

    Metro seeks an Airfreight Import Coordinator to join our Airfreight team on the Birmingham Business Park.

    The Role
    Creating and maintaining customer standard operating procedures
    Having a clear financial understanding of each job file(s) within your remit
    Providing accurate and timely reports to department manager
    Having ownership and taking accountability to deliver operational excellence
    Ensuring that a 'customer is king' ethos is always applied in actions for the business
    Delivering accurate and timely paperwork in relation to the creation and issuance of import documentation
    Demonstrating commercial acumen and an in depth understanding of the P&L of a job
    Freighting and Invoicing
    Creating operational reports and ensuring that anomalies are escalated appropriately
    Establishing and maintaining strong working relationships with suppliers, airlines & overseas partners/agents
    Ensuring that Metro's policies and procedures are adhered to

    Key Performance Areas
    Response to clients is timely and accurate
    Accurate and timely creation and issuance of deliveries and documentation
    Airline storage is never incurred for Metro's account.
    Freighting / Rating accuracy and timing meets the company policies
    Purchase queries are responded to within the company policy time frames
    Cost and sales are known, controlled and managed
    Operational reports are followed and anomalies escalated
    Country specific requirements observed and applied

    General Skills
    Industry and operational knowledge of Airfreight
    Able to cope and accustomed to working under pressure to meet fixed deadlines
    Strong numerical and commercial skills
    Excellent attention to detail
    Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
    Proactive, team worker with excellent time management and organisation skills
    Enthusiastic, flexible, and self-motivated
    May be required to work some overtime and/or be flexible in start/finish times (during busier times)

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