- Working as a 'hands on' Senior Delivery Manager for client projects, or across a client portfolio on multilple projects;
- Supporting recruitment of both permanent and contract Delivery Managers for Methods;
- Providing line management for Delivery Managers and junior / graduate Delivery Managers
- Supporting sales/pre-sales and bid processes
- Working with different stakeholder to agree SoWs and engaging with Methods account team as required. Making recommendations on team shape
- Often being the first point of contact for the client with the wider team. You will need to be credible and influential in liaising with clients, often working alongside a Product Owner / Manager from the client, and supporting them in their role. Applying strategic thinking to deliver best possible outcomes and manage stakeholder buy in
- Facilitating agile delivery and transformation on client projects - acting as a servant-leader for multidisciplinary teams, helping them to plan their work, remove blockers, and report progress. Managing and communicating project risks, issues and dependencies. Upskill clients in agile methodologies
- Supporting on managing project budgets and budget burn down
- Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally to the Methods Digital management team when needed
- Helping create a welcoming, safe and inclusive team environment
- Coaching more junior team members in Agile and Lean practices, and contributing to the wider cross-Methods delivery management community of practice
- Providing line management for some more junior members of the team, including helping them manage issues that arise on client work, responding proportionately and supportively
- Champion user needs and accessibility
- Understand the GDS Service Manual and Service Standard and coach others to understand how it affects both their work, and the product
- Advocate for the use of agile methodologies, to design and develop services iteratively
- Communication skills. You can mediate between people, communicating with stakeholders at all levels. You can manage stakeholder expectations and facilitate discussions about risk and complexity. You are a fantastic and approachable listener, who the team can trust, who promotes a safe and respectful team ethos
- Life-cycle perspective. You know how to successfully lead teams through the full product life cycle. You can identify which tools and techniques should be used at each stage. You can develop sustainable support models. You can identify and deal with potential risks across or between all stages of the product life cycle. You know how to coach others. You can contribute to the assessment of other teams, providing guidance and support as they move through stages of the product life cycle
- Maintaining delivery momentum. You know how to optimise the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues
- Planning. You know how to lead a continual planning process in a very complex environment. You can plan beyond product delivery. You can identify dependencies in plans across services and coordinate delivery. You know how to coach other teams as the central point of expertise
- Team Dynamics. You understand the psychology of a team and have strong mediation skills. You can coach an organisation on team dynamics and conflict resolution
- Agile Delivery. You have considerable experience in using agile methodologies
- Advocating for fully accessible and inclusive services
- Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
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