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    Customer Advisor - United Kingdom - Domino Group

    Domino Group
    Domino Group United Kingdom

    1 week ago

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    Description
    Fixed Term Contract -1 year

    Reporting to the Customer Support Team Manager, your role as Customer Support Administrator will involve working with colleagues and customers around the world to process orders and warranty claims for parts and equipment.

    You will maintain accurate information in the database to ensure timely returns of all outstanding parts. This is a great opportunity to develop where you will gain valuable experience within a customer support team.

    You will be requiredto work in the office 1 day a week and have the flexibility of hybrid working so can work from home or come into the office on the other 4 days.

    Prioritise enquiries from colleagues and customers using our Customer Relationship Management System.
    Process warranty requests for parts and equipment by referencing databases and approving or rejecting claims. It would be desirable to have experience of internal account management and CRM, but this is not essential.

    The Group Customer Support team is a friendly close-knit team, where you will receive support and encouragement from everyone to succeed.

    Domino values diversity and is an equal opportunity employer.

    however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.

    As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:

    • 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
    • A discretionary bonus scheme, a testament to your hard work and dedication.
    • Life insurance, providing security and peace of mind for you and your loved ones.
    • Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
    • Join our green car scheme, a step towards a more environmentally friendly commute.
    • Pension plan, starting with 8% employer contributions.

    We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.

    What this looks like might vary between teams - what's important is that we enable you to get the best from us and for us to get the best from you, whether that's from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.

    We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.

    At Domino Printing Sciences we do more.

    Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation.

    We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands.

    Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers.

    But we also know that it's not just about the work we do—it's about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.

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