- You will be responsible for the ownership of various payment schemes including;(Current Account Switch Service, BACS, Faster Payments, and SWIFT/SEPA)
- Promptly dealing with queries and investigations
- Liaising with other banks
- Ensuring SLAs are adhered to
- Show ownership and accountability for offering solutions that help and benefit our customers
- Actively seek to improve processes and workflows
- Support payment processing
- Support incident management
- Work closely with the reconciliation's team to resolve outstanding breaks
- Maintain existing and create new procedural documentation
- Proactively resolving technical errors that arise across all payment schemes
- Able to manage and resolve customer complaints
- Strong Communication Skills
- Attention to Detail
- Ability to work independently as well as in a team
- Time management - adhering to SLAs
- Ability to adapt to change
- Written communication skills
- Ability to prioritise workload
- Previous payments experience
- Strong Customer Service Skills
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
-
Payment Associate
1 week ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. · * ...
-
Senior Payment Associate
3 weeks ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
-
Senior Payments Associate
1 week ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. · * ...
-
Payment Fraud Prevention Associate
3 weeks ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
-
Senior Payment Associate
6 days ago
Starling Bank cardiff, United KingdomJob DescriptionHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive te ...
-
Senior Payment Associate
6 days ago
Starling Bank cardiff, United Kingdom Full timeHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
-
Senior Payment Associate
1 week ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
-
Senior Payment Associate
1 week ago
Starling Bank Limited Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
-
Senior Payment Associate
1 week ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
-
Payment Fraud Prevention Associate
3 weeks ago
Starling Bank Cardiff, United Kingdom Full timeHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
-
Senior Payments Officer
2 weeks ago
Yolk Recruitment Ltd Cardiff, United KingdomJoin this highly dynamic and forward-thinking financial services organisation and help revolutionize banking As a Senior Payments Associate, you'll be an integral part of the Payment Operations team, responsible for various payment schemes such as CurrentAccount Switch Service, B ...
-
Senior Payments Officer
3 weeks ago
Yolk Recruitment Ltd Cardiff, United KingdomLocation: · Cardiff · - Sector: · Finance & Accountancy · - Job type: · Permanent · - Salary: · £ £ per annum · - Contact: · Jessica Harmer · - Job ref: · BBBH31692_ · - Published: · about 3 hours ago · - Expiry date: · 15 March 2023 · Join this highly dynamic and forward-thinki ...
-
Finance Officer
3 weeks ago
Accountancy Recruitment Wales Ltd Cardiff, United Kingdom**Duties will include**: · - To carry out daily, weekly, monthly and periodic financial transactions. · - Performing all reconciliations of transactions, including bank, debtors and creditors management. · - Posting journals, accruals and prepayments, ensuring accurate and timely ...
-
Scanning Clerk
2 weeks ago
Fairwater Health Centre Cardiff, United KingdomScanning clerk job description · **Job title: Scanning clerk** · **Reports to: Office Manager / Practice Manager** · **Hours: 37** · **Salary: £10.46 per hour** · **Job Summary**: · The purpose of the role is to: · - Scan letters and other document coming into the surgery to the ...
-
Supervisor Front Office
3 weeks ago
Marriott International, Inc Cardiff, United Kingdom**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Cardiff Marriott Hotel, Mill Lane, Cardiff, Wales, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Proc ...
-
Claims Administrator
2 weeks ago
WHA Healthcare Cardiff, United Kingdom**Job Purpose** · A key member of our Administration Team providing excellent service and support to the Association's current and potential members to ensure a positive customer experience and journey at all times. · The role is a combination of administering claims and membersh ...
-
Billing Administrator New
2 weeks ago
St David Recruitment Services Cardiff, United KingdomLocation: · Cardiff · - Sector: · Business Support & HR, Finance & Accounts · - Job type: · Permanent · - Salary: · £26,000 per annum · - Contact: · St David Recruitment Services · - Contact phone: · - Job ref: · PEM1178 · - Published: · about 4 hours ago · - Expiry date: · - Sta ...
-
Sales Associate
3 weeks ago
Caso Communications Cardiff, United KingdomCaso Communications are on the look out for Sales Associates. · Working on a self employed basis, you will have the freedom to work your own hours. Whether that be around a busy family life, using this as a 2nd job or working around your studying. · No experience is needed as tra ...
-
Administrative Assistant New
2 weeks ago
St David Recruitment Services Cardiff, United Kingdom**Administrative Assistant** · **Cardiff** · **6 month contract - with the possibility of extending** · **Hourly Rate: £9.90** · **Monday to Friday** · **9:30am - 5:30pm 1 hr for lunch** · **PEM699** · Our client, a Prestigious Sporting Board is looking for an Administrative Assi ...
-
Front Desk Supervisor
1 week ago
Marriott International, Inc Cardiff, United Kingdom**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Cardiff Marriott Hotel, Mill Lane, Cardiff, Wales, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Assi ...
Senior Payment Associate - Cardiff, United Kingdom - Starling Bank
Description
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
As a Senior Payment Associate at Starling Bank, you'll be part of the Payment Operations team. You'll be dealing directly with customers to resolve their payment queries, liaising with our technical teams to develop your understanding of payment transactions, and ensuring all SLAs are adhered to.
The Shifts:
This team currently works between 9am-5:30pm, Monday - Friday.
Training for the role:
We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office during the day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling
This is a hybrid role, the first 6 weeks will be spent full time in our office, moving to 1/2 days per week, after this period.
The recruitment process:
Once we have reviewed your application, if we feel you have the skills and experience foe the role, we will invite you to an initial 20 minutes long phone interview.
After this, the final stage would be a video interview with our Payments team, where they will discuss the role, your skills and experience in more detail and an answer any questions you may have about the role and what to expect
Responsibilities:
Requirements
Behaviours & Competencies:
Skills:
Benefits
About us:
You may be put off applying for a role because you don't tick every box. Forget that While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch 're on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.