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    Customer Focus Manager - United Kingdom - Gearset Limited

    Gearset Limited
    Gearset Limited United Kingdom

    3 weeks ago

    Default job background
    Description
    Many companies pay lip-service to "Customer Success".

    If you join us, you'll get to work in a high-trust environment where you're given the freedom and support to succeed without internal politics and endless red-tape.

    Our customer success team is class leading, and we'll set you up to succeed with industry recognised training, and a chance to build deep technical knowledge on Salesforce DevOps.

    You'll be working with some of the world's largest and most recognisable brands, such as Sony and DHL, helping them get onboard with Gearset.

    Working with the customer onboarding team, identify opportunities for continual improvement of our customer experience, especially in the early stages of working with customers.

    Build robust onboarding plans at the outset of each customer engagement so that the customer is fully aware of their responsibilities and deliverables at each stage of the project.

    Run effective product training sessions for new customers, presenting to experienced and senior stakeholders to showcase the platform and advise on how to best use it.

    Create a flexible onboarding approach that serves all of our customers, irrespective of their size or maturity and can be delivered effectively both 1 to 1 and 1 to Many.

    Work closely with the customer success, sales and product teams, whilst owning the product enablement relationship for new customers as you transition them from implementation to ongoing management.

    Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of Salesforce DevOps and Gearset.

    You have demonstrable exceptional writing skills and attention to detail.
    Have 2+ years experience of onboarding and training customers at a SaaS business
    Have an understanding of the principles and best practices of product training, project planning and implementation methodologies.
    Have a practical knowledge of the Salesforce platform and a solid foundational knowledge of DevOps best practices.
    This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
    ~ Salary band for this role is £45k - £53k (+ bonus) based on experience
    ~ Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
    ~ Free lunch in the office
    ~25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
    ~ Company Pension Plan (matching up to 5%)
    ~ Life Insurance & critical illness cover
    ~ Discounted gym membership, as well as a range of health and wellness benefits

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