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The Nature Positive Initiative Manchester, United KingdomJob description · The Nature Positive Initiative Secretariat is a small team that also engages widely with partner organizations and works in a fast-paced environment. We seek an Administration and Special Projects Coordinator who will support the Executive Director, oversee a ra ...
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Digital Marketing Executive
10 hours ago
Career Cross Ltd Manchester, United Kingdom**Digital Marketing Executive - Manchester - £22k - £25k + excellent benefits** · Our client is a well-established publishing company based in Manchester, due to expansion they are now looking to recruit a Digital Marketing Executive at their offices based in the centre of Manche ...
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Black Cherry Recruitment Ltd Manchester, United KingdomThis multi award winning south Manchester PR agency seeks a dynamic and enthusiastic Consumer Account Executive/Senior Account Executive or Account Manager. You will get the opportunity to work on a mix of retail, consumer finance, property, pet, parenting,education and healthcar ...
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Dynamics 365 Ce Functional Consultant
2 days ago
Nigel Frank International Manchester, United Kingdom**_Job Description_** · This is an exciting opportunity for the right individual to join MS Gold Partner company at a time of rapid growth and success and make a real difference on significant long-term projects. · **_Role & Responsibilities_** · - Leading or participating in bus ...
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EC&I Engineer
1 day ago
JAM Recruitment Ltd Manchester, United Kingdom Full timeA leading defence company is recruiting for a number of C&I Engineers to work on advanced engineering projects. · The Role · As a C&I Engineer, you will be responsible for: · Undertaking functional design, providing specialist advice and producing evidence in support of legislati ...
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Senior Marketing Executive
3 days ago
Better Placed Limited Manchester, United KingdomSenior Marketing Executive · Manchester City Centre · £30,000-35,000 · Working with a top 100 law firm who only work on a no-win no-fee basis, ensuring individuals have the same access to seek justice as the large corporations and the UK Government do. They take on all cases desp ...
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Graduate Sales Executive
6 days ago
Finlay James Associates Limited Manchester, United Kingdom Full timeRole: Business Development Representative · Location: Manchester (Hybrid) · The Role: · Work closely and collaboratively with account executives (also known as sales reps) to develop and implement appropriate prospecting strategies. · Conduct high volume prospecting to qualify ...
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E-Commerce Executive
2 days ago
Nextech Group Limited Manchester, United Kingdom Full timeJob Opportunity: Ecommerce Executive · Location: Central Manchester · Salary: £27,000 · Are you a dynamic, enthusiastic Ecommerce professional looking for a new challenge? Do you thrive in a fast-paced environment and have experience with website launches and Shopify? If yes, the ...
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BIM Manager
1 day ago
Anderselite LTD Manchester, United Kingdom Full timeBIM MANAGER – MANCHESTER CITY CENTRE · Ideally seeking permanent candidates, open to contract staff as well: · This role would suit an individual with a strong architectural background and advanced expertise in BIM protocols and management. · Responsibilities include: · - Lead ...
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Senior Administrator
3 days ago
Shearwater Recruitment Isle of Man, United Kingdom**Position Overview**: · The Senior Administrator - Discretionary & Governance plays a critical role in overseeing and managing the discretionary investment portfolios and governance processes within the organization. This position requires a deep understanding of investment mana ...
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Senior Administrator
3 days ago
Shearwater Recruitment Isle of Man, United Kingdom**Position Overview**: · The Senior Administrator - Dealing & Settlements plays a critical role in overseeing and executing the dealing and settlements operations within the organization. This position requires a highly detail-oriented, experienced, and proactive individual who c ...
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Multinational Client Services Executive
3 days ago
Chubb INA Holdings Inc. Manchester, United KingdomAre you passionate about growing your skills in the world's largest property & casualty insurer with excellent employee benefits and offices in 54 countries? If so, then we would love to hear from you · The main purpose of this role is to provide Account Management Services to al ...
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Strategic Projects Consultant
3 days ago
PHMG Careers Manchester, United Kingdom**Project Manager - Strategic Projects Consultant** · **Location**:Old Trafford, Manchester · **Salary**:Up to £60,000 base with an OTE of £65,000 (DOE) · We are already global market leaders, but we aren't stopping there. Over the next 5 years we have a strategy to double the si ...
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Senior PPC Executive
1 day ago
The Candidate Ltd Manchester, United Kingdom**Are you looking to take your next big move in your PPC career? Join one of the world's most prestigious agencies, situated in the hustle and bustle of Manchester City Centre, and work with some of the biggest international brands out there as theirnew Senior PPC Executive** · * ...
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Social Media Executive
3 days ago
Social Chain Manchester, United KingdomCalling all social media executives We're hiring for our award-winning team at Social Chain Manchester. · We are looking for a talented social media executive to join our social content team within the agency side of the business, working with well-known brands. · Reporting to on ...
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Corporate Finance Executive
3 days ago
Dickson O'Brien Associates Limited Manchester, United KingdomCorporate Finance Executive · - Involvement in Financial Due Diligence on a breadth of transaction · - Contributions to corporate finance operations · - Managing financial risk and investments · - Developing financial strategies and plans · - Implementing financial controls and p ...
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Fund Operations Admin Executive
3 days ago
eFinancialCareers Manchester, United KingdomWe have an exciting new opportunity for a Fund Operations Admin Executive to join us on a permanent basis. This role will be based at our Manchester office with hybrid working offered (two - three days in the office per week). · The Operations Admin Executive will be joining a dy ...
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Social Media Executive
10 hours ago
The Candidate Ltd Manchester, United Kingdom**Social Media Executive - South Mannchester - (Hybrid Working) - B2C Services** · Our award-winning client is looking to upscale their social offering and has a clear progression plan in place for a Social Media Executive to grow and develop with the business They offer a smart ...
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CRM Executive
1 day ago
Forward Role Manchester, United Kingdom Full timeCRM Executive · £30,000 · Hybrid working (2 – 3 days in the office) · Manchester City Centre · Forward Role are working with a global Health and Fitness brand to recruit a CRM Executive to carry out end to end CRM activities, develop highly targeted CRM campaigns and deliver qua ...
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Digital Marketing Executive
1 day ago
Alex James Digital Manchester, United KingdomOur client are a fast growth ecommerce business. · They are now looking for a Digital Marketing Executive to join the team. · **Role Summary** · Reporting to the Digital Marketing Manager, you will support the execution of the digital strategy and implementation across all market ...
Software Implementation Executive - Manchester, United Kingdom - First Central Services
Description
Customer Relations Executive (12 Month Fixed Term Contract)We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; They make us stand out, help us succeed.
We really love to provide our customers with real peace of mind and our most valuable asset? Please note this is a 12-month Fixed Term Contract covering maternity leave in our Manchester office.
You'll be a super communicator, caring and compassionate for building customer relationships and resolving our customer problems. You'll actively handle all complaints from the business ensuring they are resolved in a timely manner.You'll administer the complaints handling process and support the department to minimise the number of complaints received, so an excellent background in complaint handling or similar in this will be key to our role.
We have opportunities as a Customer Relations Executive in our Haywards Heath, West Sussex office. This is a Monday to Friday role 8:30am to 5pmHybrid working available of 2 days in the office and 3 days from home after passing a probation period
Minimum 25 days' holiday plus bank holidays (and the chance to buy and sell days)
A 'YOUday', an extra day off to spend however you want
Your Time in Need':
five days' paid leave for compassionate or emergency reasons
Fantastic training and development
Recording, thorough investigation and resolving of customer complaints in a timely manner in line with company process and KPIs
Communicate with policyholders by email, post, telephone and other non-voice contact, in a polite and professional manner
Accountable for individual complaints across all areas
Liaise with the appropriate business areas when investigating and resolving complaints
Act as a referral point for complaints from other areas of the business
Provide feedback with regards to complaint outcomes, issues, trends and root causes, so it can be addressed with the business accordingly
Handle complex complaints as necessary to ensure that targets are met
Comply with health and safety policies, data protection rules and TCF philosophies at all times
Support the implementation of the Customer Relations Strategy so that Customer Relations is not seen as only responding to complaints
Previous experience of working in a customer service environment with experience in handling complaints (Advantage)
Some understanding of root cause analysis and sound knowledge of complaints handling
Good IT and software skills, in particular with Excel and databases
We're happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We're flexible; most roles let you mix office and home working.