- Design and delivery of IT infrastructure and Storage Services support
- Looking to storage and hardware issues and provide root cause analysis
- Change, Release and Incident Management effectively and timely
- Working to strict project deadlines in line with SLA's
- Proven track record of 3rd line infrastructure support experience
- Experience supporting the following Infrastructure solutions:
- VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site)
- HP\Cisco UCS\Dell servers
- Shared SAN Storage
- Provide client system administration, support and technical resolution
- Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service
- Ensure runbooks are maintained and kept up to date for all assigned customers
- Working to customer Service Level Agreements (SLA's)
- Liaising with 3rd Party support companies
- Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected
- Identify issues and help to drive improvements in customer satisfaction
- Experience working in a engineering and troubleshooting environment
- Exposure and understanding of IT Principles and technologies
- Demonstrable strong customer service focus
- Excellent communication skills, both written and verbal
- Professional appearance, well-mannered and a constructive attitude in all work-related matters
- Ability to handle multiple tasks and prioritise work to maintain required productivity levels
- Willingness to research and self-study to keep skills relevant
- Self-motivated, flexible in approach, enthusiastic team player and independent worker
- Strong rapport and relationship building skills with internal/external customers
- Strong personal drive, sense of responsibility and accountability, results driven
- Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail
- Enjoys a challenge
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Storage and Virtualisation Engineer - Manchester, United Kingdom - Chapman Tate Associates
Description
Job Role: JuniorStorage and Virtualisation Engineer
Location: Flexible – Hybrid – Work from Home / Client Sites
Salary package: £30-40,000 + bonus + benefits
Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider
*MUST HAVE A UK DRIIVING LICENSE *
Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security.
Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries.
Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX) and Storage Solutions around Dell/EMC and HPE.
The role will include the following:
Skills and Experience:
Other areas of the role will include:
Skills and Experience:
Essential:
Softer skills will include:
Excellent opportunity within a thriving business that look after and develop their staff.
Apply online now for a quick turnaround.
