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    Customer Experience Associate - London, United Kingdom - Skinandme

    Skinandme
    Skinandme London, United Kingdom

    3 weeks ago

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    Description
    We're looking for an exceptional individual to join our Customer Experience Team at Skin + Me. This is a hybrid working role with three days a week in our Paddington HQ (Mon, Tue, Fri).

    We know that listening to our customers is the best way to improve our offering as we continue to grow our brand.

    As a member of the Customer Experience Team, you will act as the interface between our customers and the various other teams at Skin + Me.

    You will take customer feedback (and your own ideas) to help drive positive change across the entire business.
    The ideal candidate will have a can-do attitude and a passion for delivering exceptional customer experience.

    As a Customer Experience Associate you will be the voice of Skin + Me to our consumers, and the voice of consumers to Skin + Me.

    Support with new product and brand launches
    Reporting into the Customer Experience Team Lead you will help to implement new processes, identify gaps and suggest solutions to improve the customer experience
    Monitor and optimise our help centre FAQs
    This role is full time, for 5 days a week, including Saturday and Sunday on a rota. This may include Bank Holidays
    An obsession with delivering exceptional customer experience
    Ability to write quickly, with perfect spelling and grammar, in our brand tone of voice
    Significant equity – potentially life-changing value if you commit to our long-term mission.

    Serious commitment to growth – personal development is important to us and we'll make sure we support your growth, and give you broad experience across your role.

    Support network – the Skin + Me investors and advisors that you'll have the opportunity to work with have built some of the world's best consumer companies.

    25 Days Holiday – It's important to take a break and recharge, that's why we offer a generous holiday allowance.

    You will be required to work around 1 in every 4 weekends but will receive extra days off in the week

    ~ Free Breakfast & Lunch – It's important you are well fueled for the day so we've got your breakfast and lunch covered. Hybrid working to give you flexibility – We all work from home on Wednesday and Thursday and we are in the office on Monday, Tuesday and Friday. If you are working a weekend shift, Saturday and Sunday's will always be from home.
    ~ Equity – We offer a competitive salary and a generous share award package that means every employee has a stake in the business. Health and wellbeing focus – We offer a healthcare cash plan, cycle to work schemes plus free healthy breakfast and lunch in the office. 500 annual development budget for any learning, training and development opportunities. Courses, books, software – if it helps you in your role, we'll help you get it.
    ~ For working parents, we're proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month.
    ~ You'll get highly discounted Skin + Me products for you, and 10 friends + family too.
    ~ Generous employee referral scheme, if you know more fabulous people refer them to work with us too and you'll get a bonus when they pass probation.
    ~ Dog-friendly office with two very cute resident dogs

    They also worry about how it makes them feel and how to manage it long-term. Using a stripped back routine with the best combination of active ingredients for your skin goals.

    The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea and pigmentation.

    Skin + Me is a mission-driven start-up, building a pioneering online dermatology service powered by experts.

    We take customers through a simple online medical consultation and our prescribers formulate custom treatments that can't be bought on the high street.

    Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.
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