- Provide exceptional service by contacting and engaging with players via phone, email, and WhatsApp, including occasional in-person client entertainment.
- Flexibility required for non-office hours, including evenings and weekends, based on VIP clients' needs.
- Serve as VIPs' primary contact, responsible for communicating any issues or priorities to internal departments for prompt resolution.
- Develop VIP-specific promotional offers and analyse campaign performance daily, optimizing and reporting as needed.
- Attend regular team meetings to share insights on VIP market trends and player experiences, contributing to brand success.
- Strong English communication skills
- Skilled in building customer relationships
- Experience in gaming or gambling industry, especially as a VIP Customer Executive
- Sales and account management experience preferred
- Ability to understand and respond to customer needs, with strong organizational and prioritization skills
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VIP Account Manager - London, United Kingdom - Betting Jobs
Description
BettingJobs is working with a leading iGaming company, who are currently looking to add a VIP Account Manager to their team in London.
Responsibilities:
Requirements: