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    VIP Account Manager - London, United Kingdom - Betting Jobs

    Betting Jobs
    Betting Jobs London, United Kingdom

    1 week ago

    Default job background
    Full time Administrative
    Description

    BettingJobs is working with a leading iGaming company, who are currently looking to add a VIP Account Manager to their team in London.

    Responsibilities:

    • Provide exceptional service by contacting and engaging with players via phone, email, and WhatsApp, including occasional in-person client entertainment.
    • Flexibility required for non-office hours, including evenings and weekends, based on VIP clients' needs.
    • Serve as VIPs' primary contact, responsible for communicating any issues or priorities to internal departments for prompt resolution.
    • Develop VIP-specific promotional offers and analyse campaign performance daily, optimizing and reporting as needed.
    • Attend regular team meetings to share insights on VIP market trends and player experiences, contributing to brand success.

    Requirements:

    • Strong English communication skills
    • Skilled in building customer relationships
    • Experience in gaming or gambling industry, especially as a VIP Customer Executive
    • Sales and account management experience preferred
    • Ability to understand and respond to customer needs, with strong organizational and prioritization skills

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