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    Customer Advisor Training - United Kingdom - Thecarpsociety

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    Description
    Join to apply for the Customer Service Advisor role at The Carp Society
    Join to apply for the Customer Service Advisor role at The Carp Society
    Sign in to save Customer Service Advisor at The Carp Society .
    As well as a generous salary , we offer an comprehensive benefits package which includes;
    ~ A Contributory Final Salary Pension Scheme
    ~ Free rail travelon Southeastern andGTR rail services (extends to family members for leisure/educational travel)
    ~ After a qualifying period, reduced rate travelon other train operators, including European services
    ~32days annual leave entitlement(which includes bank holidays)
    ~ Family friendly benefitsincluding enhanced maternity/paternity leave, parental leave and carers leave.
    ~ Full training and free uniform

    We are seeking proactive people who express enthusiasm in improving our passengers experience for our future opportunities as one of our Customer Service Advisors.

    Your day to day duties may include dispatching trains, protecting company revenue through checking tickets, operating the automatic gates, helping passengers including those who may require extra assistance and ensuring the platforms and station are a clean and safe environment whilst maintaining a visible presence.

    This customer facing role involves all aspects of customer service, providing real time information, dealing with difficult conversations and complaints, pro-actively assisting passengers and ensuring all cleaning duties are completed in a thorough manner.

    Customer service
    Cleaning duties ranging from sweeping platforms to maintaining toilet facilities
    Attachment and detachment of train services
    You will work a varied shift pattern, which includes weekends, bank holidays and nights.

    You may be required to start work as early as 0530 hrs and some shifts will mean you will finish after the last train has dispatched for the evening so ideally you will have your own transport to get to and from your place of work.

    I work different shifts that add up to 35 hours per week, this is great as it allows me to have a lot of free time.

    I like walking my dog and catching up with friends."
    Excellent Customer Service skills/experience
    Seniority level Mid-Senior level

    Employment type Full-time

    Job function Customer Service
    Industries Administrative and Support Services
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