- FTC until June 2025Location
- Watford (Hybrid)Salary £37kIndustry
- FMCGMain Responsibilities as a Service Improvement AnalystContinually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services.
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Service Experience Analyst - Watford, Hertfordshire, United Kingdom - Addition+
Description
We are currently recruiting for one of the UK's Leading FMCG companies for the role of a Service Improvement Analyst.
It's an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any deviceWhat You Can ExpectTypeWork on projects related to projects improving Customer Operations performance.
Experience & Skills RequiredStrong experience with service and process improvements Experience in the Retail/gaming/gambling.
Experience of creating Business Requirement Documents (BRD)Working knowledge of BPM and tools such as iGrafxStrong customer service Background What's in it For You?26 days of annual leave.5% pension (matched to 8%)Private healthcare.
Dental scheme.Eye care scheme.£500 wellness allowance for gyms, sports memberships e.c.tHybrid work scheme.
For further information on this Service Improvement Analyst role apply belowWe are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.