Director of Solution Architecture Remote - London, United Kingdom - Tyk Technologies

Description

Director of Presales Solution Architecture

Remote - EMEA / Commercial

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few)

If you've banked online, used an app to check the news, or perhaps even driven a connected car, API's, and by extension, Tyk, make that possible. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We've started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world , for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier.

If this sounds like an environment that you believe could work for you then read on to find out more:

The role:

Tyk is actively seeking an accomplished and dynamic Director of Solution Architecture to lead and inspire our team of Solution Architects. As a key player in our EMEA Commercial Team, you will drive team development, foster a customer-centric culture, and achieve strategic goals. If you are a seasoned professional with a proven track record in technical leadership, customer engagement, and team management, we want to hear from you

Here's what you'll be getting up to:

As the Director of Solution Architecture for our EMEA team you will:

• Manage and lead Solution Architects, overseeing their technical development
  • Lead the development and execution of skill and personal development plans for the Solution Architecture Team.
  • Ensure the proficiency of Solutions Architect specialists in effectively engaging with clients and prospects.
  • Identify and nurture region-specific skills to comprehensively cover the entire technical stack.
  • Provide training and equip Presales, Customer, and Channel Solution Architects for their respective roles.
  • Develop assets, artifacts, and processes to elevate the team's operational standards.
• Review high-value customer engagements and execute success plans
  • Enable Solution Architects to deliver a best-in-class customer experience.
  • Cultivate and promote a proactive customer experience culture within the team.
  • Serve as a regional point of escalation for technical support, providing guidance in high-value customer situations.
  • Share team successes, aligning them with goals, targets, and expectations.
  • Contribute to Tyk's market visibility through asset creation and active participation in events.
• Conduct stakeholder meetings to represent the customer and design shared processes
• Maintain accurate KPIs and OKRs
  • Collaborate with the VP of Sales to set individual and team goals, regional revenue, and customer KPIs.
  • Establish and drive OKRs for the regional Solution Architecture team.
• Collaborate with the VP of Sales to meet regional revenue targets
  • Standardise processes and assets in collaboration with other Directors of Solution Architecture.
  • Advocate for best practices and effectively communicate complex technical requirements to internal teams.
  • Support other teams through constructive feedback, challenge, and knowledge sharing.
  • Contribute to business projects, GTM processes, and future growth plans.
  • Engage directly with engineers and users to inform product and company vision.

Here's what we're looking for:

• Extensive expertise within solution architecture, cloud-native principles, and internet foundations.
• Solid experience as a people manager, developing high-performing teams.
• Background in solution architecture and knowledge of software development practices.
• Proficiency in Linux, scripting, internet technologies, and databases.
• Strong understanding of DevOps, deployment practices, and relevant technologies.
• Comprehensive experience in backend engineering or solution architecture for complex systems.
• Familiarity with K8s, EC2, AKS, Docker, GoLang, gRPC, GraphQL, SSL/TLS, Caching, Redis, Mongo, CI/CD.
• Proven experience defining, managing, and enabling successful proof of concepts.
• Advantageous: experience in Go, C, or C++ and domain expertise in API Management.

Here's why you should join us:

• Everyone has unlimited paid holiday.
• We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
• Employee share scheme
• Generous maternity and paternity leave
• Company retreats

We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? – to make what we do even better

Our values tell the story of Tyk – here's how:

• It's ok to screw up

We've found that it's often the 'stupid' or unexpected ideas that turn out to be the successful ones – so try it, at least we can say we have

• The only stupid idea, is the untested one

It's in our DNA – starting a business with founders 12 hours apart, giving our gateway away for free – sure, we did that, and we'd do it again

• Trust starts with you – make it count

Trust is a two-way street – instill it from day one

We have each other's back – we're all on the same team. Think before you speak or act.

• Make things, better

Always try to leave things better than when you found them – change is constant, inevitable and embraced Be that change we want to see.

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.