- Day to day user support in Europe region;
- Be responsible for endpoint devices and IT infrastructure in UK office.
- Basic server and network equipment support;
- Monitoring queue and routing tickets;
- Perform day to day operational tasks to maintain healthy system function;
- Review, define, and refine technical processes to drive efficiency;
- End user equipment support;
- Define the key metrics for information systems monitoring;
- Coordinate with vendors and internal resources to ensure operational excellence;
- License management;
- Inventory management;
- Incident, Problem and Change management;
- Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details;
- Takeover support of new systems and procedures.
- Minimum 1 years' experience in IT as it support specialist;
- Knowledge of Windows and MacOS at the administrator level.
- Knowledge of desktop operating systems;
- Ability to evaluate and solve complex problems and issues;
- Knowledge of server and network infrastructure;
- Understanding of the API principle;
- Understanding of the architecture of the multi-tier systems
- Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
- Documentation skills;
- Communication skills;
- English language are essential;
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Junior IT Support Specialist - City of London, Greater London, United Kingdom - Zeal Holdings Limited
Description
Job Description
About Us
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus
We are a product and people focused company who are passionate about growth, innovative technology, and collaboration
Responsibilities
Key Competencies & Qualifications
