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    ICT Operations Analyst - London, United Kingdom - In Technology Group

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    Full time
    Description
    Job Title - IT Operations Analyst
    Sector - Finance

    This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support.

    As an integral part of a team you report directly to the Head of IT.

    Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems.

    You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases.

    Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support.

    Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
    Hands-on experience with Windows/Linux/Mac OS environments
    Working knowledge of office automation products and computer peripherals, like printers and scanners
    Knowledge of network security practices and anti-virus programs
    Ability to perform remote troubleshooting and provide clear instructions
    Degree or training in Computer Science or a related subject is highly desirable
    Provide comprehensive desktop support, encompassing telecoms and network services.
    Ensure clarity during application and peripheral installations for users.
    Conduct troubleshooting for remote sites with precision.

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