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    Professional Services Consultant - London, United Kingdom - Orbus Software

    Orbus Software
    Orbus Software London, United Kingdom

    1 week ago

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    Description

    As a member of the Orbus Professional Services Team North Americas, your primary focus will be to engage in consultancy services for existing and new customers.

    Reporting to the Professional Services Manager NAM, you will be part of a dynamic, global and supportive team.

    Provide support, and guidance to our customers during their onboarding phase - to help them get value out of our product and solution offerings fast.

    During this phase work closely with Orbus's onboarding team and customer project teams to manage and deliver successful implementations of Orbus products, whilst becoming a trusted advisor to decision-makers throughout the engagement.

    Use your own initiative to evaluate requirements, to design and advice customers how to make best use of services and solutions, in a way that will best enable them to achieve their objectives.

    Test, and hand over functional documentation for solution configurations that satisfy generic and customer specific requirements.
    Run training courses and build custom training material tailored to customer usage. This includes to evaluate training delivery methods and support blended learning approaches to facilitate knowledge transfer.
    Workshops and consultancy meetings with customers to advice and support them throughout the full lifecycle.

    Apply Orbus best practices to continue foster adoption of implemented solutions and work closely together with Customer Success Managers and Account Managers to ensure customer satisfaction and retention.

    Work with internal specialists, and Professional Services teams to package best practices and lessons learned into thought leadership, methodologies, and published assets.

    ~ Advocate for customer needs in order to overcome adoption blockers and provide internal feedback how Orbus can better serve our customers. Interact with Product Development Team to drive product enhancements based on your field experience.

    Master's Degree or higher in Computer Science, Engineering, IT, related field of study or equivalent
    Fluent in English
    Up to 50% travel as part of onsite consulting engagements.

    Service oriented with the motivation to meet tight deadlines and to perform individually whilst working as part of a dynamic and global team
    Ability to clearly articulate and demonstrate value proposition to customers through professional services engagements
    Experience in a professional service consultant role desirable
    Experience of Consultancy, preferably experience of Consultancy within a software driven environment.
    Experience of working with Sales Leads and Project Managers to ensure every customer receive an exceptional customer journey.
    Competitive salary and benefits (in line with experience)
    Individual performance bonus
    Hybrid working model, 3 days in our London, Victoria Offices and at home
    We provide clarity and sense of purpose, focused on helping everyone achieve success and forging a clear vision of the future

    We will not consider or agree to payment of any referral compensation or recruiter fee relating to any unsolicited CVs.

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