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    Caseworker - Norwich, United Kingdom - Norfolk Citizens Advice Bureau

    Norfolk Citizens Advice Bureau
    Norfolk Citizens Advice Bureau Norwich, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Hours: 37 hrs per week Monday to Friday

    Location: Norwich

    Responsibleto: Locality Manager

    Salary: £26,225 per annum

    Annual Leave: 20 days plus bank holidays and 5office closure days (3 at Christmas and 2 inSummer)

    This position is funded for12 months and continuous service will be reviewedthen.

    Norfolk Citizens Adviceseeks a dedicated Caseworker to join ourteam.

    We invite talented individuals whoshare our visions and values to apply for this rewardingopportunity.

    TheRole:

    You will offeradvice and guidance to clients via phone, email and webchat onvarious issues clients face such as relationships, housing,benefits etc.

    By leading with empathy andrespect you will support our clients in delivering high-qualityadvice. This is a rewarding opportunity to give back and helpothers.

    MainResponsibilities:

    · Managereferrals from partner agencies primarily Carer'sMatters

    · Supportour clients in delivering high-quality benefits advice via phoneandemail

    · FollowAQS (Advice QualityStandards)

    · Meetassignedtargets

    · Maintainaccurate and up-to-datesystems

    · Concludeall cases promptly andappropriately

    · Responsiblefor generating reports

    What we'relookingfor:

    · Basicbenefitsknowledge

    · Interpersonalskills for diverseaudiences

    · StrongIT and organisationalskills

    · Timemanagement and meetingdeadlines

    · Strongwritten and verbal communicationskills

    · Digitalrapport buildingskills

    · Goodtelephonemanner

    · Drivinglicence and car desirable

    We are a strongsupporter of equality, diversity and inclusivepractices.

    We offer ourstaff:

    25 days annual leave (incoffice closure days) plus bank holidays(pro-rata)

    4.5% employer pensioncontribution

    Employee Assistance Programmeincluding retail discounts, and access to specialoffers

    Comprehensive induction and training tobecome an accredited Adviser

    Ongoing support andprofessional development

    Opportunity for flexibleworking

    Full training will begiven

    Satisfactory clearance of aDisclosure and Barring Service check (DBS) isrequired.

    The above may be subject toalteration from time to time according to any changes in servicedelivery, politics or priorities. Any such changes will becarried out following consultation with all partiesinvolved.

    The closing date forapplications will be the end of business day 13th ofMay we reserve the right to close this early should weneed to)


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