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Advice Centre Caseworker
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Caseworker
1 week ago
Norfolk Citizens Advice Bureau Norwich, United KingdomJob Description · Hours: 37 hrs per week Monday to Friday · Location: Norwich · Responsible to: Locality Manager · Salary: £26,225 per annum · Annual Leave: 20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer) · This position is funded for 12 mo ...
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Caseworker
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Caseworker
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Norfolk Citizens Advice Bureau Norwich, Norfolk, United KingdomHours: 37 hrs per week Monday to Friday · Annual Leave: 20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer) · This position is funded for 12 months and continuous service will be reviewed then. · You will offer advice and guidance to clients via ...
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Volunteer Caseworker
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Volunteer Caseworker
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Volunteer Caseworker
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Homeless Prevention Caseworker
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Criminal Solicitor
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Financial Wellbeing Coordinator
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Financial Wellbeing Coordinator
1 week ago
South Norfolk Council Norwich, United Kingdom**Location** · Norwich · **Application Deadline** · Sunday, May 19, 2024 · **Salary Band** · Band C £26,244 - £29,576 · **Job Summary** · **Job Title**: Financial Wellbeing Coordinator - Income Maximisation · **Salary Range and Hours**:Band C, £26,244 - £29,576** **per annum, 37h ...
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Crown Court Clerk
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HM Courts and Tribunals Service Norwich, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Executive Officer- EO**Contract type**: · - Permanent**Type of role**: · - Operational Delivery**Working pattern**: · - ...
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Foodbank and Crisis Adviser
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HR Consultant
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Legal Assistant
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Link Worker
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St Giles Trust Norwich, United Kingdom**Job Summary**: · Are you an engaging, collaborative and compassionate individual with a proven record as a caseworker delivering gender-specific and trauma responsive interventions, which supports helping men to find work or training and supporting them overcome barriers to doi ...
Caseworker - Norwich, Norfolk, United Kingdom - Norfolk Citizens Advice Bureau
Description
Hours: 37 hrs per week Monday toFriday Location:
NorwichResponsible to: Locality ManagerSalary: £26,225 per annum
Annual Leave: 20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)This position is funded for 12 months and continuous service will be reviewed then
The Role:
You will offer advice and guidance to clients via phone, email and webchat on various issues clients face such as relationships, housing, benefits etc.
Manage referrals from partner agencies primarily Carer's Matters· Support our clients in delivering high-quality benefits advice via phone and email· Follow AQS (Advice Quality Standards)· Meet assigned targets· Maintain accurate and up-to-date systems· Conclude all cases promptly and appropriately· Responsible for generating reportsWhat we're looking for:· Basic benefits knowledge· Interpersonal skills for diverse audiences· Strong IT and organisational skills· Time management and meeting deadlines· Strong written and verbal communication skills· Digital rapport building skills· Good telephone manner· Driving licence and car desirableWe are a strong supporter of equality, diversity and inclusive practices
We offer our staff:
25 days annual leave (inc office closure days) plus bank holidays (pro-rata)4.5% employer pension contributionEmployee Assistance Programme including retail discounts, and access to special offersComprehensive induction and training to become an accredited AdviserOngoing support and professional developmentOpportunity for flexible working Full training will be given Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.