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    Rooms Division Manager - Greater London, United Kingdom - Mercure London Heathrow

    Mercure London Heathrow
    Mercure London Heathrow Greater London, United Kingdom

    1 week ago

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    Description

    The Rooms Division Manager is responsible for Front Office, Reservations and Housekeeping. The Rooms Division Manager is responsible for ensuring Front Office, reservations and Housekeeping SOPs are in place and consistently followed.

    To ensure quality guest service, the Rooms Divisions Manager is expected to:

    • Ensure that sufficient staffing is present to meet daily business demands
    • Maintain consistent and effective flow of communication between shifts among fellow managers and Service Professionals
    • Actively participate in training and continuing education of all Rooms Division Service Professionals
    • Responsible for actively recruiting and hiring for all Front office and Housekeeping positions
    • Approach all encounters with guests, employees and members in a professional and personalized manner
    • Maintain regular attendance in compliance with Island Hospitality Standards, as required by scheduling, which will vary according to the needs of the Hotel
    • Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations
    • Coordinate E-Checkin, arrival, departure, and special needs of Bonvoy guests
    • Identify and solicit potential new Bonvoy members
    • Understand and communicate promotions and enhancements effectively with Service Professionals and guests
    • Serve as a general guest information source. Act as a salesperson for Island Hospitality
    • Build rapport with Bonvoy guests, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stay
    • Offer to handle special arrangements during guest stay; coordinate future visits
    • Maintain database of guest preferences, habits, special dates through the PMS System
    • Assist with additional Front Desk tasks
    • Oversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usage
    • Oversee inventory and ordering supplies and linens for both housekeeping and Front office
    • Complete projects in a timely manner as required by the General Manager.
    • Be able to participate proficiently in functions outside one's department when called upon.

    Mercure London Heathrow Hotel

    Hotel for travellers looking for local and authentic experiences

    As one of the closest hotels to London Heathrow Airport, the Mercure London Heathrow hotel is your premier choice for airport accommodation. The hotel is the ideal choice for business and leisure travellers alike, with easy-access to central London and plenty of on-site facilities to make your stay a welcome one. Each modern room includes a private bathroom and work desk, while guests can benefit from the hotels on-site gym, restaurant and meeting facilities

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